Doorperson (37.5 Hours Across Mon-sun)

8 months ago

London, United Kingdom Selfridges Full time

**Role Responsibility**:
The Door Host will ensure to provide excellent customer service and retail standards, and will promote company values. As a Door Host you will become part of an exceptional service team that engages with our customers throughout their shopping experience.

As a Door Host you will be based outside the front door of the store, and provide assistance to guests in a warm, friendly and professional manner. With your excellent knowledge of the building and area, you’ll offer helpful directions and assistance whenever needed. Spending most of your time outside the building, you will be highly aware of the surrounding area, Using your keen eye for detail, you will oversee the cleanliness of the forecourt, reporting all issues to the Welcome desk.

**Job Introduction**:
To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. As Door Host it is important to be visible at the front so that customers are able to interact from the very moment they arrive to Selfridges. This position is responsible for serving as a welcoming Door Host and informational source to shoppers as they visit Selfridges. This position is the front line position and Selfridges’ first interaction with all its visitors. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the company standards and culture at all times.

KEY SKILLS AND AREAS OF RESPONSIBILITY

CUSTOMER
- Deliver an extraordinary experience for all customers
- Make, tell and share stories

Ability to capture additional information from consumers while interacting
- To act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

PEOPLE
- To engage clearly, confidently and professionally with all customers, team members and managers
- To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.
- To understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels

ENVIRONMENT
- Offer and show respect in the environment within the store
- Follow health and safety procedures and security procedures
- To identify maintenance and cleaning issues on the department and take action or escalate issues accordingly
- To ensure that adhere to the agreed standards for personal appearance at all times
- To ensure that the department is fully compliant with health & safety legislation at all times, and work with the relevant stake holders for support.

**About the Company**:
**Rewards and benefits**

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

**Everyone is welcome**

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

**Our awards cabinet**

We’re not ones to brag, but since you asked...Sel

  • Doorperson (37.5 Hours Across Mon-sun)

    8 months ago

    London, United Kingdom Selfridges Full time

    A bit about the role The Door Host will ensure to provide excellent customer service and retail standards, and will promote company values. As a Door Host you will become part of an exceptional service team that engages with our customers throughout their shopping experience. As a Door Host you will be based outside the front door of the store, and provide...

  • Doorperson

    2 weeks ago

    London, United Kingdom Park Plaza Full time

    **Department**: Concierge & Porters **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ5597 **Date Posted**:5 January At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Doorperson**, you are the first and last person our guests see. Your helpful, can-do approach and...

  • Doorperson

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us**_ Kimpton Fitzroy London are looking for an Doorperson to join their 5* team._** - A “London Hotel Like No Other”, Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of...

  • Doorperson

    7 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Concierge & Porters **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ8934 **Date Posted**:23 June At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Doorperson**, you are the first and last person our guests see. Your helpful,...

  • Doorperson

    7 months ago

    London, United Kingdom Hilton Full time

    **Position** Doorperson **The Waldorf Hilton London**is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from Covent Garden, The...

  • Doorperson

    2 weeks ago

    London, United Kingdom Hilton Full time

    **Position** Doorperson **The Waldorf Hilton London** is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from Covent Garden,...

  • Doorperson

    8 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Concierge & Porters **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ11268 **Date Posted**:7 June At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Doorperson**, you are the first and last person our guests see. Your helpful, can-do approach and...

  • Doorperson

    7 months ago

    London, United Kingdom Hilton Full time

    Doorperson **Position** Doorperson **The Waldorf Hilton London** is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from...

  • Doorperson

    7 months ago

    London, United Kingdom Hilton Full time

    **Hourly salaryof PS12.00** **This is a full time 39 hours/week position. Earliest start 5am and latest finish midnight.** **Conrad London St James**is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the...

  • Doorperson

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us** Kimpton Fitzroy London are looking for a Doorperson**_ _**to join their luxury hotel in Central London!** - You will earn _**_£11.50 per hour_**_!_ The Doorperson has a significant influence on the guests first impression of the hotel, therefor they need to be warm, friendly, and passionate about the hotel and local area as we as: - Have a...

  • Doorperson

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us** Kimpton Fitzroy London are looking for a Doorperson**_ _**to join their luxury hotel in Central London!** - You will earn _**_£11.50 per hour_**_!_ The Doorperson has a significant influence on the guests first impression of the hotel, therefor they need to be warm, friendly, and passionate about the hotel and local area as we as: - Have a...

  • Doorperson

    7 months ago

    London, United Kingdom art'otel Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9332 **Date Posted**:14 August We are recruiting for a **Doorperson** for our first art’otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the...

  • Doorperson

    2 weeks ago

    London, United Kingdom art'otel Full time

    **Department**: Kitchen **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ8701 **Date Posted**:30 May We are recruiting our **Doorperson** for our first art’otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric...

  • Hotel Doorperson

    2 weeks ago

    London, United Kingdom The Mandrake Full time

    The Mandrake is a multi-award-winning, luxury lifestyle hotel in the heart of London’s Fitzrovia. Every aspect of The Mandrake has been thoughtfully curated and designed to offer guests a unique, immersive and truly unforgettable experience. We are looking for a doorperson/lobby porter to cover our front door and entrance area and be the first person to...

  • Doorperson

    7 months ago

    London, United Kingdom Selfridges Full time

    Job Introduction To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. As Door Host it is important to be visible at the front so that customers are able to interact...

  • Doorperson

    3 weeks ago

    London, United Kingdom Mount St Restaurant ReceptionReservations Full time

    **Doorperson - New Opening - Mount St Restaurant, Mayfair** - **£30,000 per annum + Service Charge**: - **Incredible Industry Leading Benefits: detailed below**: - **Contracted Hours: Let us know what works for you - we’ll flex the best we can** Ready for a new challenge? It’s time to try something different! Artfarm is arriving in London, and...

  • Doorperson

    3 weeks ago

    London, United Kingdom art'otel Full time

    **Department**: Concierge & Porters **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ7985 **Date Posted**:28 February ***We are recruiting for a Doorperson for our first art’otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the...

  • Doorperson

    3 weeks ago

    London, United Kingdom Rocco Forte Hotels Full time

    **Doorperson**: Brown's Hotel London, England APPLY Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1837. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent...

  • Doorperson

    8 months ago

    London, United Kingdom art'otel Full time

    **Department**: Concierge & Porters **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ10848 **Date Posted**:12 April **Salary**:11.44 We are recruiting for a **Doorperson** for our first art’otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the...

  • Hotel Doorperson

    3 weeks ago

    London, United Kingdom The Chelsea Harbour Hotel Full time

    The Chelsea Harbour Hotel is looking for an experienced Doorperson to join the Front of House team. You will have to make sure all customers receive an outstanding welcoming to the hotel. As Doorperson your **key responsibilities** will include: - Welcoming and assisting people going in and out of the building - Be the first person of contact for guests...