Doorperson (37.5 Hours Across Mon-sun)

7 months ago

London, United Kingdom Selfridges Full time

A bit about the role
The Door Host will ensure to provide excellent customer service and retail standards, and will promote company values. As a Door Host you will become part of an exceptional service team that engages with our customers throughout their shopping experience.

As a Door Host you will be based outside the front door of the store, and provide assistance to guests in a warm, friendly and professional manner. With your excellent knowledge of the building and area, you’ll offer helpful directions and assistance whenever needed. Spending most of your time outside the building, you will be highly aware of the surrounding area, Using your keen eye for detail, you will oversee the cleanliness of the forecourt, reporting all issues to the Welcome desk.

**Job Introduction**:
To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. As Door Host it is important to be visible at the front so that customers are able to interact from the very moment they arrive to Selfridges. This position is responsible for serving as a welcoming Door Host and informational source to shoppers as they visit Selfridges. This position is the front line position and Selfridges’ first interaction with all its visitors. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the company standards and culture at all times.

A bit about you

KEY SKILLS AND AREAS OF RESPONSIBILITY

CUSTOMER
- Deliver an extraordinary experience for all customers
- Make, tell and share stories

Ability to capture additional information from consumers while interacting
- To act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

PEOPLE
- To engage clearly, confidently and professionally with all customers, team members and managers
- To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.
- To understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels

ENVIRONMENT
- Offer and show respect in the environment within the store
- Follow health and safety procedures and security procedures
- To identify maintenance and cleaning issues on the department and take action or escalate issues accordingly
- To ensure that adhere to the agreed standards for personal appearance at all times
- To ensure that the department is fully compliant with health & safety legislation at all times, and work with the relevant stake holders for support.

A bit about us
**Rewards and benefits**

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

**Everyone is welcome**

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

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