LMS and UX Operations Lead

2 weeks ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Corporate - Operations Lead**Grade**
- Band 6**Contract**
- Permanent**Hours**
- Full time - 37.5 hours per week (Home/Remote Working (onsite when required))**Job ref**
- 180-F-245118**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division Corporate**Town**
- Cambridge**Salary**
- £35,392 - £42,618 p.a. pro rata**Salary period**
- Yearly**Closing**
- 21/03/2024 23:59**Interview date**
- 26/03/2024Job overview

Support the maintenance of our Totara Learning Management System (DOT), ensuring the effective administration of the system including the testing, troubleshooting administrative and user technical issues, ensuring accurate learner assignments, and developing reports for a variety of internal customers.

Support with the installation of all system updates, upgrades, integrated tools, and other related software integration and day to day queries and incoming to the team.

Supporting operational management with the team and taking a lead with the systems user interface (UI) and the user-experience (UX).

Main duties of the job

Support with maintenance of the Learning Management System (LMS) to meet all regulatory compliance needs and ensure data accuracy and integrity.

Maintains the configuration of the LMS.

Supports with new configuration requests to the LMS.

Maintains roles, securities, and permissions associated with LMS access.

Provides on-going training and technical support to users, supervisors, administrators and others who interact with the LMS.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 14th March 2024.

Interviews are due to be held on the 20th March 2024.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria

Educated to degree level or equivalent.
- Detailed knowledge of e-learning development tools and systems management.Desirable criteria

Evidence of further professional development in IT.
- Knowledge of computer based report writing and data analysis of complex and / or sensitive data.Experience

Essential criteria

Experience of using Learning Management Systems.

Experience of user training.

Web development experience.

Experience of providing a customer focused service.
- Experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.Desirable criteria

Experience of Working in an NHS environment.

Managerial Experience.
- Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like.Knowledge

Essential criteria

Demonstrable networking skills, and the ability to identify and engage key service stakeholders.

A clear understanding of the importance of user-centered design and design thinking.
- Basic HTML5, CSS3 knowledge.Desirable criteria

Experience of working with Totara learning management system.
- Ability to train users of a system.**Skills**:
Essential criteria

Excellent written and oral communication skills.

Attention to detail.

Ability to adapt to changing demands and to manage a varied workload.

Ability to iterate designs and solutions efficiently and intelligently.

Ability to work effectively across departmental and professional boundaries.
- Ability to manage outcomes to deliver to deadlines without compromising performance.Desirable criteria
- Excellent Microsoft Excel skills (including pivot tables, vlookups, formulae).Additional Requirements

Essential criteria

The ability

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