Medicines Coordinator

**Job description**

**Eleanor Cross Healthcare**

**Job description - Medicines Coordinator**

**REPORTS TO**: The Practice Clinical Pharmacist

**HOURS**:37.5 hours per week

**Salary**:£11.42-£12 p/h

Are you an experienced qualified pharmacy dispenser looking to take the next step in your career? Please read on as this may be the job for you

**Job Summary**

To manage and maintain patient’s medication accurately. Working closely with the in-house pharmacist. Processing medication requests. To implement medication changes that are authorised from GP’s/Pharmacist/ Hospitals.

**Responsibilities**:
The following are the core responsibilities of the medicine coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Issue acute medication
- Manage medication tasks/queries from patients
- Add/Remove medication from patients as per internal tasks/letters from hospitals
- Process dosette box medication requests/alterations
- Process discharge summaries and consultant letters
- Input data into the patient’s healthcare records as necessary
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Manage all administrative queries as necessary
- Maintain a clean, tidy, effective working area at all times
- Contact patients/pharmacies regarding medication changes
- Liaise with hospitals when required
- Book medication reviews with the pharmacist

In addition to the primary responsibilities, the medical administrator may be requested to:

- Partake in audit as directed by the audit lead
- Support reception staff, providing cover during staff absences
- Complete opening and closing procedures
- As required support reception in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Confidentiality**

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Service Delivery**

Staff at Eleanor Cross Healthcare must adhere to the information contained with practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure.

**Security**

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates an environment where all indivi