Practice Administrator

We’re looking for an experienced Administrator to join and support our Northallerton office and be part of a collaborative, fast-paced business.

You’ll be working directly with a small team of vets, including our regional lead vet for the area. You will be closely supported by our Head Office team, as well as be part of a wider administration team who are on hand to provide help and support, as you get up to speed, and longer term too.

As we work with the commercial poultry sector, our vets see most of the birds under their care, at the customer’s site or farm. Their workload tends to be pre-planned visits versus dealing with reactive/emergency care and therefore they are less timed constrained than, for example, those in a small animal practice.

**What you’ll be doing**

This is varied role where you’ll be responsible for the smooth running of the office, as well as providing support to the veterinary team based here.

Here’s what your main responsibilities would be:
1. Answer the telephone and liaise with customers in a polite and professional manner, dealing with all enquiries as required.

2. Meet and greet all clients in a professional and welcoming manner.

3. Processing client feed prescriptions and acting as liaison between veterinary surgeons and feed mills.

4. Inputting of customer reports onto the necessary databases.

5. Stock management of products, to comprise of ordering products and monthly stocktake.

6. Management of product deliveries, including manual handling of products (up to 25kg).

7. Collating the weekly drop box information for the office and notifying the Drop box organiser in our head office.

8. Processing of incoming and outgoing post including laboratory samples.

9. Assist in the development of implementation of any new administrative systems in the office.

10. Ensuring the office is kept to a professional clean standard and organising any repairs and replacement equipment as necessary.

**About you**

You need to be someone with previous administration experience, who is highly organised and likes to ‘get things done’. It’s fast paced environment, where things can change, so you’ll enjoy and be used to juggling priorities, as needed. As the vet team are often on client site visits, you’ll also need to be someone who’s happy working independently.

While there are existing systems and processes in place, the team is very much open to new ideas and ways of doing things, so you’ll be someone who likes to spot an opportunity and make changes, for the better.

You’ll be a confident user of Microsoft Office, particularly Word, Excel and PowerPoint, a confident, accurate touch-typist and used to producing quality documentation.

**What you’ll get in return**

You’ll be joining a welcoming, friendly, and supportive team, as well as a competitive salary, we offer:

- Enhanced holiday
- A company bonus scheme
- Bike to work scheme
- Employee Assistance Programme with Health Assured
- Birthday leave

**More about St David’s Poultry Team**

St David’s provide complete poultry veterinary services to commercial egg laying companies, the broiler industry, broiler breeder companies, hatcheries, and the game bird industry. Our focus is to provide a hands-on approach, working with all sections of the industry to improve the health and welfare of the birds under our care.

We’re independently owned, with 25 (and growing) vets and 15 branches throughout the UK and Ireland.

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00-£23,795.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Work Location: In person