Quality & Compliance Administartor

2 months ago


Birmingham, United Kingdom Priory Healthcare Full time

Set in the leafy suburb of Edgbaston, close to Birmingham City centre, Priory Hospital Woodbourne is conveniently located for access to the West Midlands motorway network and with very good local public transport links.

Woodbourne hospital provides a diverse range of inpatient services. These include acute and psychiatric intensive care services for adults, Child and Adolescent Mental Health services, a specialist adult Eating Disorder service and a private addictions service. Across seven wards, our multi-disciplinary teams deliver personalised treatment programmes to our patients and have established an excellent reputation for providing the highest standards of care.

Job Purpose

Provide administrative support on all aspects of Governance Compliance and Complaints at site. Required to provide efficient,

professional and effective administrative and secretarial support to the Hospital Director.

**Responsibilities**:

- To support a patient safety culture and promote learning from incidents and complaints
- Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints,

ensuring reports are submitted within the given timescales and in accordance with policies
- Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to

this
- Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist

in having an agreed set of objectives with SMART measures
- Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
- Co-ordinate responses to patient complaints in accordance with Complaints Policy
- Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way
- Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical

networks
- Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning,

implementation of standards and that improvement is sustained
- Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
- To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our

services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the

reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
- Preparing Quality reports as and when required
- Leading on the organisation of the site Clinical Governance meeting.
- Using existing data systems and reports to support the site to improve patient experience and safety.
- You will be expected to provide cover and support to the wider team and site as and when needed



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