Touring Wardens

**Location: St Ives Bay Beach Resort**

**Hours of work**:Various
- Weekends required

**Remuneration**: £9.50 ph

**Who we are?**

**What we need in a nutshell**

We need someone to look after our tourer guests on the park, dealing with guest enquiries, being on call at night and ensuring the touring park is safe, clean and well run so that guests enjoy every moment of their break. You’ll be living on the park, so this a great opportunity for a couple or a two person-team who want to escape to the coast while enjoying a satisfying job.

**What you’ll be doing**

You’ll be the main contact for guests who book into our touring park and you’ll be there for them throughout their stay to make the guest experience as smooth and enjoyable as possible. This includes:

- Being the ‘go to’ contact for guests and helping them with any needs they may have whilst on site
- Working with other departments to ensure the touring park is well-presented and well-run, including helping with facilities cleaning and maintenance if needed
- Being responsible for out of hours security and being on-call at night for emergencies
- Deputising for the Housekeeping Manager in their absence.
- Reminding guests who are noisy or acting inconsiderately of our terms and conditions and encouraging them to act with consideration for the enjoyment of other guests

One more thing holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

**Skills, experience and qualities you’ll need**

Ideally, we’d like a two-person team with experience as wardens on a busy touring park, who can demonstrate the following:

- A strong customer service ethos
- Great organisational and communication skills
- A friendly approach with the confidence to be assertive when required
- Able to work individually and as part of a team
- Able to think on your feet, solve problems work under pressure with a smile
- Familiar with technology, including MS Office
- Experience of dealing with security issues

It’s the icing on the cake if you have a range of general maintenance skills.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

**What we can offer you**

This is a rewarding role and we look after you with a great range of benefits, including:

- Competitive Pension
- Bonus Scheme
- Health Cash Plan
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition

**Want to join our team? Here’s how to apply**

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work

**Good Luck**

**#INDHP