Employment Facilitator
6 months ago
**Position**:Employment Facilitator
**Salary**:£22,000-£25,000 per annum (DOE)
**Contract**:Full Time, Permanent
**Hours**: 37.5 hours/week
**Location**: Leicester
**Reporting to**: Team Leader/Operations Manager
**About the Role**:
**Key Responsibilities**:
- Create, develop, and deliver IAG sessions and workshops to support participants, covering topics such as: CV writing, interview techniques, mock interviews, building confidence and motivation
- Provide tailored on-site support to participants to enable them to move closer to the job market
- Create materials for participants to continue their learning outside of support sessions
- Gather feedback on each support session to ensure continuous improvement
- Support with engagement days for our contracts including by placing people into appropriate courses and IAG sessions
- Provide feedback to colleagues on participant interaction and support provided and maintain up-to-date records of activities conducted
- Working with the Operations East Engagement team, develop and maintain relationships with external stakeholders, such as Job Centre Plus, local employers, Community Voluntary Service (CVS) organisations
- Contact local employers to discuss available job roles and build meaningful professional relationships suitable to participant needs
- Develop and maintain excellent knowledge of our business, our entire offer, the regional labour market, and the benefits system
- Provide excellent customer service, leading to high levels of client satisfaction
General Responsibilities:
- Maintain an awareness of and actively follow and promote Company policies, including, but not limited to, Safer Recruitment, Data Protection, Information Security, Equal Opportunities, Health and Safety, Safeguarding, and Prevent
- Undertake any training as required by Company policy and take responsibility for professional development
- Work to minimise our operational impacts on the environment
- Other duties as assigned by the Team Leader/Operations Manager
- GCSEs at grade A*-C (new grades 4-9) in English and Maths, or equivalent Level 2 qualifications
- Experience in supporting customer-focused teams
- A strong track record of establishing and maintaining productive relationships with stakeholders
- Excellent verbal communication skills, including active listening
- Excellent interpersonal skills with the ability to deliver to groups
- Ability to build strong and meaningful relationships at all levels
- Excellent time management, prioritisation, and organisational skills
- Ability to generate enthusiasm in others
- Ability to show sensitivity and respect to all, demonstrating value for diverse views and opinions
- Ability to self-motivate to achieve KPIs and targets
- IT proficient with an ability to use Microsoft Office suite, particularly Excel, Outlook, Teams, SharePoint, Word, and PowerPoint
Desirable experience, knowledge, and skills:
- Experience working in the further education/ employability and skills training sector
- Knowledge of local labour market, the benefits system, and welfare to work programmes
- Experience in providing one-to-one support or coaching and positively influencing other people’s professional or personal development
- Level 3 qualification in Information, Advice, or Guidance (IAG)
- Mental Health First Aid
**About Workpays**: We help people of all ages across the country realise their potential and we support businesses by ensuring they have the skilled staff they need. Our staff are dedicated to helping people at all stages of their employment journey. We offer great benefits and an incredible and exciting work environment.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you completed GCSEs at grade A*-C (new grades 4-9) in English and Maths, or equivalent Level 2 qualifications?
Work authorisation:
- United Kingdom (required)
Work Location: In person
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