Unitary Field Service Representative

7 months ago

Cumbernauld, United Kingdom Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary：**

The role will be providing a key interface between customers, service back office and technicians dealing with a high volume of orders and enquiries, coordinating multiple, and at times conflicting priorities to ensure customer satisfaction. To ensure that health and safety procedures are consistently followed by the Technicians and PPE used where required, with any recommendations for improvement fed back to EHS lead.

**Responsibilities**:
**_Supervisory_**
- Attend site with assigned technicians at least once every six months to assess their competency on technical procedures (e.g. method used to carry out repairs/maintenance). Any areas of concern or improvement should in writing and recorded against the technician’s development plan.
- Function as the mentor of HVAC service technicians and apprentices, responsible for training & developing technicians to realize their full potential.
- Ensure the technician is reviewing their development plans and actions are taking place to achieve them, if this is not the case it should be raised to the Operations Leader
- Attend training courses as required on new products and procedures.
- Review warranty issues as they arise (Enter into DFSD and Mercury)
- Review paperwork daily from technicians to check is timely, written clearly and technically correct - note down those not meeting the requirements for future discussion

**_EHS_**
- Provide Risk Assessments/Method Statements as requested by deployer/SOL
- Calibration and Audits (Car & Technician) to be carried out to the timescales required
- Use of Personal Protective Equipment (PPE’s) during visits at site.
- Ensure all sites to be cleared after work complete and RAMS, Waste note/FGAS certification sent in with paperwork where required

***_Senior Technician_**
- Lead large project works where multiple technicians are on site (i.e. ensure the scope of works is carried out and paperwork is completed on time with the correct level of detail).
- Provide direct technical support to technicians assigned and maintenance customers (phone)
- Carry out maintenance/repairs/calls outs as co-orindators schedules
- Be the gold standard for paperwork, time keeping & PPE

**Qualifications**:

- Experience as a Senior technician in HVAC business.
- Project Management qualification or experience
- Excellent phone and interpersonal skills
- Ability to work under pressure
- Strong verbal and written communication

**Key Competencies**:

- Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases
- Strong communication skills both oral and written
- Highly customer focused and proactive
- Commercial acumen
- Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business
- Strong Technical Bias to problem solving

***

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • Customer Service Representative

    2 months ago

    Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Cumbernauld. As a key member of our operational team, you will be responsible for delivering exceptional customer service and supporting our business goals.Key Responsibilities:Provide timely and effective support to customers through various communication...

  • Customer Service Representative

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full time

    The Richmond Fellowship Scotland is looking for a compassionate and creative Customer Service Representative to join their team as a Bank Support Practitioner. Our bank contracts are ideal for those who want a rewarding role that fits around their commitments.We offer a competitive salary of £24,000 per annum, plus additional benefits such as flexible...

  • Field Service Technician

    3 months ago

    Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Cumbernauld. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...

  • Field Service Engineer

    1 week ago

    Cumbernauld, United Kingdom HRC Recruitment Full time

    Job SummaryWe are seeking a skilled Field Service Engineer to join our team and provide technical support to clients in the bottling industry.Key Responsibilities:Travel to client sites to install, repair, and maintain bottling equipment.Conduct thorough troubleshooting and diagnostics to resolve technical issues.Requirements:Proven experience in...

  • Customer Service Representative

    2 months ago

    Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all...

  • Customer Service Representative

    1 day ago

    Cumbernauld, North Lanarkshire, United Kingdom Tim, Hortons Full time

    Customer Experience Expertise">We are seeking a skilled Customer Service Representative to join our team at Tim Hortons. As a Front of House representative, you will be the first point of contact for our guests and play a critical role in delivering an exceptional customer experience.">Key Responsibilities:">Serving customers with a smile and ensuring their...

  • Customer Service Representative

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom Tesco Partners Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Tesco Partners. In this role, you will play a vital part in delivering exceptional customer service and ensuring that shoppers have a great shopping experience.As a key member of our store team, you will work collaboratively with colleagues to maintain a safe and efficient...

  • Customer Service Representative

    2 months ago

    Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and processing customer orders.Collaborating with internal teams to ensure seamless customer experiences.Requirements:Previous...

  • Customer Service Representative

    2 months ago

    Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is seeking a Customer Service Representative to join our retail team in Cumbernauld, United Kingdom. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and product knowledge to...

  • Field Service Technician

    5 days ago

    Cumbernauld, United Kingdom Hrc Recruitment Full time

    Job Description Field Service Technician - Competitive Salary Does the idea of working for a dynamic engineering company excite you?Our client is seeking a dedicated Field Service Technician to join their talented team.This role offers an exceptional opportunity to apply your technical skills while engaging directly with clients in the bottling industry.Are...

  • Skilled Field Service Operative

    3 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom CV-Library Full time

    About the JobA skilled Maintenance Technician / Field Service Operative is required by our client, a leading manufacturer, on an ongoing temporary basis. The role involves working on-site at Cumbernauld and visiting business customer sites around the surrounding counties to repair hospital furniture and deliver replacement parts.The ideal candidate will have...

  • Sales Representative

    1 week ago

    Cumbernauld, North Lanarkshire, United Kingdom Tesco Partners Full time

    About the RoleWe are seeking a skilled Sales Representative to join our team at Tesco Partners. As a Sales Representative, you will be responsible for providing excellent customer service and selling products to our customers.As a Sales Representative, you will work closely with our customers to understand their needs and provide personalized solutions. You...

  • Tesco Partners Customer Service Representative

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom Tesco Partners Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and ensuring that every customer leaves our store satisfied.About the Role:The ideal candidate will have excellent...

  • Van Sales Representatives

    4 hours ago

    Cumbernauld, United Kingdom AG Barr Full time

    **Job Title**:Van Sales Representative **Contract**: 9 month Fixed Term Contract **National Locations**:To apply, you must live in one of the listed geographies (Manchester, Midlands, M4/M40 Triangle, South East England, South West England & East of England). **Salary**: £20,500 plus excellent benefits including van, commission etc **Who we are...** Do you...

  • Professional Sales Representative

    5 days ago

    Cumbernauld, North Lanarkshire, United Kingdom FPSG Connect Full time

    Overview:FPSG Connect is a rapidly growing organization seeking a skilled Professional Sales Representative to join their team in Cumbernauld.This role offers a well-defined career progression plan and an enhanced rewards package.Manage and grow your portfolio, converting leads into sales and achieving targets.Leverage your engineering background to explain...

  • Seasonal Sales Representative

    4 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom Card Factory Full time

    About the JobThis Seasonal Sales Representative position is ideal for those looking for a temporary role with a reputable company. As a Sales Representative, you will be responsible for providing an exceptional customer experience, maintaining a clean and organized sales floor, and assisting with stock take and merchandise.Key Responsibilities:Deliver...

  • Sales Representative

    2 months ago

    Cumbernauld, North Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales Representative to deliver exceptional customer service and support the store's day-to-day operations in Cumbernauld, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Field Maintenance Professional

    1 month ago

    Cumbernauld, North Lanarkshire, United Kingdom CV Library Full time

    CV Library is seeking a skilled Field Maintenance Professional to join their team. As a Field Maintenance Professional, you will be working with a diverse range of products and equipment, providing essential maintenance services to clients. The ideal candidate should have strong problem-solving skills, basic mechanical knowledge, and excellent communication...

  • Customer Service Representative

    1 day ago

    Cumbernauld, North Lanarkshire, United Kingdom Tesco Partners Full time

    Job DescriptionThis is an exciting opportunity to work as a Sales Colleague in one of our stores. As a member of our store team, you will be responsible for providing excellent customer service and maintaining a safe and efficient working environment.Main TasksDeliver exceptional customer service by providing informed advice on products and services.Work...

  • Customer Service Representative

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full time

    About The Richmond Fellowship ScotlandWe are a dynamic organization that provides support services to individuals in need. Job OverviewThis role offers an exciting opportunity for you to make a difference in the lives of our service users. As a Bank Support Practitioner, you will work collaboratively with our team to provide high-quality support and ensure...