Administration Assistant Apprentice

4 weeks ago


Wilmslow, United Kingdom Aldermore Bank PLC Full time

We have a great opportunity to join our property team as an **Administration Assistant **Apprentice**.

This role will be based in our **Wilmslow** office however, you will be able to work a blend of both home and office each week following your initial training onsite.

As a part of this role, you will be supported in achieving your level 3 apprenticeship in business administration. This immersive 18 -month pathway will provide you with an extensive range of knowledge, skills & behaviours for your forward career within our property division. You will complete your study alongside your role and be provided with suitable development time. Please note that a limited amount of study may fall outside of standard working hours, however you will be given time back to accommodate this. This qualification is fully funded by Aldermore.

**What your day will look like**:

- Managing all inbound and outbound Post, identifying priority for allocation to team
- Managing safe storage and return of customers original documentation and legal correspondence.
- Processing of automated customer mailings
- Identification of Customer Complaints and Vulnerable customers

**What you will bring to the team**:

- Strong communicator both internally and externally
- Ability to manage own time and work to deadlines.
- Knowledge of Microsoft Office platforms
- At all times work to a right first time, to deal with queries effectively to reduce turnaround times for customers.
- Support a culture of continuous improvement, working to identify better ways of working that contributes to a proficient overall customer journey.



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