Customer Service Representative

2 weeks ago


Ayr, United Kingdom Johnston Oils Full time

Due to the continued expansion of the Johnston Oils operation, we have an exciting opportunity for a Customer Service Representative to join our Ayrshire team.

If you’re a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.

No experience within the fuel industry required, as full training will be provided.

**What is involved in this role?**

Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.

Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.

Supporting the depot manager to maintain and build customer relations with our agricultural, commercial and domestic customers.

Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.

Ability to react fast when the day gets busy and handle a wide variety of different customers.

Professional, polite and courteous telephone manner.

Passion for supporting customers and delivering excellent service.

Tenacity, determination and resilience.

Excellent verbal communication skills.

A good listener who can convey empathy, patience and understanding.

Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer’s needs.

High levels of accuracy and attention to detail.

Ability to manage high volumes of inbound and outbound telephone calls

Self-motivated and able to problem solve

Able to use Microsoft Office packages and database management platforms

Interpersonal skills

You will be offered the guidance and support to help you grow and develop with a successful family business.

This position is a 37.5 hour week Monday - Friday 8:30am - 5pm; however, during peak times some weekend work may be required.

We offer a competitive salary and company pensions scheme.

We are particularly interested in speaking to people with experience in the agricultural industry.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person



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