Customer Service Supervisor
3 months ago
SFL (based in Barnstaple) are looking for a Customer Services Supervisor to join our friendly, well established Customer Services team. As we are a fast-paced manufacturing business you may find that no two days are the same However, if ensuring top notch customer service with a warm, friendly outlook sounds like your particular skill set - this might just be the ideal opportunity for you.
Although it is advantageous to have worked within an industry such as ours, it certainly is not essential as full product training will be given when you start.
- You will be reporting directly to the Commercial Manager and be happy to deputise on their behalf as and when the need arises.
- Day to day duties such as processing customer orders, quotes and credits are as standard in a customer services role.
- Our ideal team member will have a pro-active approach and a ‘can-do’ attitude to ensure that the customer experience is a positive one.
- You will be confident on the phone assisting our external sales team with any issues they may need, such as product information or quotes.
- You will be first point of contact for our customers when they call, so a calm and friendly attitude is a must.
- Competitive rate of pay offered
**Your experience**
- A minimum of 5 years administration or a customer service role is a must.
- Proficient understanding of standard office packages such as excel and word.
- Strong and confident verbal and written communication skills
- Excellent time management skills and the ability to prioritise tasks as and when required.
All applicants shall receive a response.
**Job Types**: Full-time, Permanent
**Salary**: £24,500.00-£27,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer Service: 1 year (preferred)
Ability to Commute:
- Barnstaple (required)
Work Location: In person
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