Customer Success Executive

2 weeks ago

Lambeth, United Kingdom one2one Recruitment Full time

Our client, a specialist supplier of tailored client managed services offers an exceptional opportunity for a customer centric individual to join their expanding services team. The company itself has gained an enviable reputation for the delivery of a highlevel of quality outsourced recruitment services to organisations and businesses throughout the UK.

This opportunity comes at an exciting time in the business’ lifecycle. Reporting to the Customer Success Manager, the Customer Success Executive’s primary role is to provide world-class service to their customers, ensuring maximum fulfilment and cost reductionwhilst maximising revenues and achieving key measures of success.

Key Responsibilities:

- Be committed to achieving the right outcomes for your customers - ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets.
- Ensure timesheets are submitted and approved without queries each week
- Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
- Provide training support to customers, to ensure they are using the companies technology effectively and efficiently
- Be committed to providing world-class service to your customers - achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
- Where necessary, attend the customer’s offices or working locations
- Have excellent communication skills, both verbal and written with the ability to listen and question customers to ensure full and proper understanding of their requirements
- Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week
- Have experience of MS Office and be 'tech savvy’
- Have a head for numbers and the ability to understand what the data is telling you

For further details on this exciting opportunity, please contact us at one2one Recruitment.

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