Operations Manager

1 month ago


Lambeth, United Kingdom Eos Recruitment Full time

Our client is the UK’s first choice premium Bathroom company, known for innovative designs and market leading service. Due to their continued success and expansion, they are looking for an ambitious Operations Manager for their Contracts Division, whichoperates both in the Uk and Internationally.

You will have experience of export and client finance within and outside the EU, as well as extensive project management experience.

**Responsibilities**
- Manage & motivate operations teams through structured KPIs
- Achieve elevated levels of customer service through OTIF delivery
- Organise regular OTIF performance meetings with supply chain
- Manage and implement training programmes to ensure team competence with company process and procedures
- Monitor and record both supplier and customer loyalty schemes
- Achieve monthly, quarterly, and yearly despatch budgets
- Reduce product return rates
- Manage import & export deliveries to ensure accurate and compliant paperwork
- Monitor aged debt and resolve invoice queries
- Monitor, manage and report on stock levels
- Drive a CRM culture to maximise efficiency & opportunity through data analyses.
- Assist subordinates with customer complaints and resolve problems effectively
- Contribute as directed to wider company initiatives, including business planning, product development and budgeting

This is an excellent opportunity to join a market leading and expanding luxury brand.



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