Account Manager

3 days ago


Aberdeen, United Kingdom Mercer Full time

Account Manager - Aberdeen

Are you working within Insurance and looking to progress your career?

Or are you keen to get into the Insurance sector and eager to learn?

Do you thrive on relationship building and customer satisfaction?

If you have answered yes we have just the role for you

We have a fantastic opportunity for an Account Handler to join our team. This is the perfect role for someone with a background in commercial insurance, Personal lines or working within Customer Services and looking to join an established, market leadinginsurance broker.

This role can be either office based or a mix of office/remote offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home

What can you expect?
- An opportunity to join an established and client focused broking team
- To work on a variety of commercial insurance policies
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with?
- We offer career progression, competitive salaries and comprehensive benefits.
- We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

We will rely on you to:

- Support the management of the client relationship, with a focus on growth (e.g., increasing amount or type of coverage, and/or products and services, for existing accounts) and retention.
- Implement client engagement calendar and expected outcomes within the 6 degrees model.
- Support the alignment of client strategies and needs to the company’s capabilities and resources.
- Liaise between key stakeholders within the business, insurers and clients, on an ongoing basis to ensure high service delivery
- Serve as a key contact throughout the lifecycle of the relationship managing ad hoc queries and requests and managing client expectations.
- Implement action plans, monitor progress, assure service meets or exceeds expectations and protect the Company from Errors & Omissions.
- Liaise with relevant marketing resource in relation to the production of comprehensive reports for existing and potential new clients.
- Conduct research utilising all tools on various markets or industries as designated to find resources on new growth areas and trends for expansion for internal use to identify growth opportunities.
- Conduct and refine data analysis to support proposal creation and client-facing presentations.
- Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
- Develop strong relationships with key stakeholders at client’s organisation.
- Attend and participate in appropriate industry/broking events to building a strong professional network, maintain proximity to the relevant market including digital channels
- Ensure all professionally used social/digital channels (LinkedIn, Twitter, and Facebook etc.) remain up to date and relevant, sharing industry specific news and updates regularly.
- Manage your personal development, ensuring that mandatory training is completed alongside additional training to support individual growth, noting all CPD credits within Workday.
- Operates in accordance with the Company’s compliance, quality and governance measures, achieving at least the required standards at all times.

What you need to have:

- Enjoy working within a culture of continuous improvement, from both an individual and team focus
- Ambitious nature and a keen contributor within a team environment
- Articulate with strong client facing and stakeholder management abilities

What makes you stand out:

- Cert CII qualification
- Commercial Insurance experience
- Broker System experience (ideally Acturis)



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