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Receptionist

5 months ago

Tonbridge, United Kingdom R & B Hotels Ltd Full time

**Responsibilities**
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner

Liaising with housekeeping staff to ensure rooms are available for check-in

**Experience-**

02 years of experience is required.

**Skills**

Excellent Customer service skills required

Fluency in communication skills.

**Job Type**: Zero hours contract

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kent, TN9 1DD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (preferred)

Reference ID: 002