Partner Service Lead

7 months ago

Cheadle, United Kingdom Pets at Home Full time

Whilst we have been established for over 30 years, our evolution continues on our journey to be the best pet care business in the world. Combining new business leadership with new clinical leadership, our ambition to become a lead authority in petcare, both internally and externally is core to our brand.

Key to this are our veterinary teams who operate independently through our unique Joint Venture (JV) model. Our unique model enables our JV Partners to own their practices whilst benefitting from continued investment in practice facilities, clinical equipment and a clinical focus underpinned by evidenced-based medicine and continuous improvement.

Are you a dynamic and results-driven individual with a passion for elevating service standards? We're seeking a Partner Service Lead to collaborate with our Head Of Partner Service and drive excellence in our Vet business. You'll play a crucial role in ensuring our partner experience is top-notch, utilizing industry-standard KPIs and metrics to meet key performance targets.

**About the Role**

As a Partner Service Lead, you'll spearhead strategies to enhance customer satisfaction, optimise team productivity and streamline processes using technology-driven efficiencies. You'll handle Partner escalations, working closely with department heads to ensure swift resolution while maintaining service standards. Your role will encompass constructing and reporting on Service Delivery achievements and escalations, fostering a culture of continuous improvement.

We can offer hybrid working from our Support Office in Handforth (Cheshire).

Key Responsibilities will include:

- Fostering strong team engagement and communication
- Cultivating collaborative relationships across the business
- Developing and managing stakeholder relationships in a matrix-style setup
- Translating Partner needs into actionable strategies
- Compiling and presenting weekly service metrics and KPI reports
- Leading regular service calls with stakeholders
- Supporting Partners in aligning with our values and behaviors
- Driving alignment between behaviors and decisions
- Addressing concerns from surveys and implementing improvements
- Providing strong leadership and effective communication
- Leading and motivating teams in a matrix-style environment
- Collaborating across Support Office functions
- Leveraging industry best practices for service delivery
- Driving results and continuous improvement
- Solving problems creatively and strategically
- Contributing to strategic projects and business strategy

**About You**
- Six Sigma training is advantageous
- Familiarity with Service Management best practices
- Knowledge of Service Management toolsets
- Customer and colleague-centric mindset
- Effective listening, influencing, and questioning skills
- Strong coaching and empathetic communication
- Ability to challenge with a purpose
- Excellent time management and prioritization
- Confident and impactful communication
- Adaptability in a dynamic organization
- Experience with service management tools like Salesforce (desirable)
- Familiarity with RPA and AI chatbot tools (desirable)
- Experience with knowledge management systems (desirable)

**Why Join Us**
- Be a pivotal force in enhancing Partner service excellence
- Collaborate with a diverse and passionate team
- Drive meaningful change and continuous improvement
- Embrace cutting-edge technology and methodologies
- Contribute to shaping our strategic direction

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.

**About our purpose**

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.

  • Customer Support Partner

    6 months ago

    Cheadle, United Kingdom John Lewis Full time

    **Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.** **Hours of Work - **Part Time, 19.5 hours a week to include evening and weekend working. **Rota -** Sunday - 10:25 - 17:10 Monday - 18:00 - 20:00 Tuesday - 18:00 - 20:00 Saturday - 08:55 - 19:10 This vacancy is for all...

  • Finance Business Partner

    3 months ago

    Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Finance Business Partner, you will lead the provision of a cost business partnering for Group Services of People, Risk, Facilities, Finance, Treasury and Operations, representing £40 million spend a year.As a Finance Business Partner, we are looking for someone to:Provide a forward looking business partnering service for each senior...

  • Finance Business Partner

    6 months ago

    Cheadle, United Kingdom James Galt & Company Ltd Full time

    Do you want to have an excellent experience as an employee in one of the most pioneering **toy companies** in the market? Are you passionate about games and driven to provide exceptional products and services to customers worldwide? This is the company you are looking for! At Jumbo Group we want people to learn, have fun and be happy thanks to our amazing...

  • Selling Partner

    6 months ago

    Cheadle, United Kingdom John Lewis Full time

    **Please be aware this vacancy is for all year round and is not suitable for term time only or holiday time only.** **Duties and Responsibilities**: Your passion for selling will enable you to provide guidance to customers on our products from washing machines to womenswear. We'll equip you with the skills and knowledge to advise customers with...

  • Client Success Partner

    6 months ago

    Cheadle, United Kingdom ADP Full time

    **ADP have an exciting new vacancy for a Client Success Partner! You will be joining our growing Account Management team and report into the Senior Strategic Account Director.** **This role can be based out of either our Staines or Cheadle offices -** Cheadle: Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW Staines: 2 Causeway Park,...

  • Customer Support Partner

    6 months ago

    Cheadle, United Kingdom John Lewis Full time

    **Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.** **Duties and Responsibilities**: You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have...

  • Talent Business Partner

    6 months ago

    Cheadle, United Kingdom Seashell Trust Full time

    **Talent Business Partner** **Salary: £36,000 - £38,000 per annum + benefits** **Hours: 37.5 hours per week (hybrid working)** **Type: Permanent** **Holiday Entitlement**: 25 days + bank holidays (rising to 30 days + bank holidays with length of service) **Role Summary** We are at an exciting point in our journey and expanding our team! Our Talent...

  • Talent Business Partner

    6 months ago

    Cheadle, United Kingdom Seashell Trust Full time

    **Talent Business Partner** **Salary: £36,000 - £38,000 per annum + benefits** **Hours: 37.5 hours per week (hybrid working)** **Type: Permanent** **Holiday Entitlement**: 25 days + bank holidays (rising to 30 days + bank holidays with length of service) **Role Summary** We are at an exciting point in our journey and expanding our team! Our Talent...

  • Senior Cost Partner

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Finance Business PartnerJob Summary:We are seeking a Finance Business Partner to lead the provision of cost business partnering for Group Services of People, Risk, Facilities, Finance, Treasury and Operations, representing £40 million spend a year.Key Responsibilities:Provide forward-looking business partnering services for each senior manager,...

  • People Partner

    6 months ago

    Cheadle, United Kingdom Pets at Home Full time

    **Role**:People Partner, Central Teams **Team**: People **Reporting to**:Head of People, Central Teams **Location**:Hybrid role with 2/3 days in our Handforth office weekly **Hours**: 39 hours per week (we welcome enquiries regarding flexible working options) **Salary & Benefits**:Up to £55k plus comprehensive benefits offering **About Us**: **“We...

  • Junior Talent Business Partner

    6 months ago

    Cheadle, United Kingdom Seashell Trust Full time

    **Junior Talent Business Partner** **Salary: circa £28,000k per annum + benefits** **Hours: 37.5 hours per week (hybrid working)** **Type: Permanent** **Holiday Entitlement**:25 days + bank holidays (rising to 30 days + bank holidays with length of service)** **Role Summary** We are at an exciting point in our journey and are expanding our team! Our...

  • Leadership & Talent Development Partner

    2 months ago

    Cheadle, United Kingdom Together Full time

    Job DescriptionAre you a driven learning professional, a team player and truly want to make a difference in an organisation?Our purpose as the Talent Development team at Together is to embed an inclusive learning culture for every colleague to allow them to reach their potential. We are looking for someone to fill the important role of Talent Development...

  • Accounts Payable Lead

    6 months ago

    Cheadle, United Kingdom Pets at Home Full time

    We are seeking an experienced Accounts Payable Team Leader to oversee and optimise our procure-to-pay processes and associated controls. As the Accounts Payable Team Leader, you will be responsible for managing a team of Transactional Accounts Assistants and Accounts Payable Assistants, ensuring seamless service delivery, and fostering strong partnerships...

  • Finance Business Partner

    6 months ago

    Cheadle, United Kingdom Seashell Trust Full time

    **Finance Business Partner** **Salary: £35,000** **per annum + benefits** **Hours: 37.5 hours per week** **Type: Permanent, hybrid role (2 days per week onsite)** **Role Summary** Here at Seashell we provide care and education for children and young people (up to 25 years old) with severe, profound and complex learning difficulties and disabilities,...

  • Senior Risk Business Partner

    2 days ago

    cheadle, United Kingdom Together Financial Services Limited Full time

    Company Description All candidates should make sure to read the following job description and information carefully before applying. Senior Risk Business Partner - Group Tech Services (GTS) Senior 1st Line Risk role across Mortgage business activities Join a growing function with great development opportunities IT risk/ IT knowledge is desirable ...

  • Financial Expert Partner

    1 week ago

    Cheadle, Cheshire, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time

    About Us:We are a leading provider of property finance services with over 45 years of experience. Our team of experts is passionate about helping individuals and businesses achieve their property goals.Job Description:We are seeking an experienced Finance Business Partner to join our team. The successful candidate will have a strong understanding of...

  • Client Services Coordinator

    6 months ago

    Cheadle, United Kingdom Pets at Home Full time

    **Contract**: 6 Month FTC **Hours**: 25 hour per week - 5 hours per day 8am - 1pm and 1pm - 6pm Are you a Registered Veterinary Nurse looking for a change of direction? Are you looking to move into a non-Clinical role? We are recruiting for a Client Services Coordinator to join us on a 12-month contract, where you will be providing customer service to our...

  • Intermediary Team Lead

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleAs an Intermediary Team Lead, you will be responsible for leading a team of mortgage lending specialists, ensuring that they deliver outstanding service to our intermediary partners. You will work closely with cross-functional teams to drive business growth, improve operational efficiency, and enhance the overall customer experience.

  • Digital Media Traffic Lead

    2 months ago

    Cheadle, United Kingdom Agilent Full time

    Description : The Digital Media Traffic Lead is in charge of managing digital media projects from conception to completion. This involves planning, delegating, tracking, reviewing, and delivering results. The Traffic Lead needs to ensure the Service Level Agreement (SLA) of both business partners and the Digital Media team is applied, with the key...

  • Finance Business Partner

    6 months ago

    Cheadle, United Kingdom Seashell Trust Full time

    **Finance Business Partner** **Salary: Dependent on qualifications, skills and experience** **Hours: 37.5 hours per week** **Type: Permanent, hybrid role (2 days per week onsite)** **Role Summary**: Here at Seashell we provide care and education for children and young people (up to 25 years old) with severe, profound and complex learning difficulties and...