Receptionist & Administration Assistant

**Job Title**: Receptionist & Administration Assistant

**Location**: The Marigold, 187 Brookvale Road, Birmingham, B67AJ
Hours**:22 hours per week (this includes a paid 30-minute break) | **Hourly rate**:NMW**Fixed Shift Pattern**:
Friday - 2pm to 8pm (6 hours)
Saturday - 9am to 5pm (8 hours)
Sunday - 9am to 5pm (8 hours)

This job requires you to attend the office and does not have the option for remote working.

**Introduction**
The Marigold, a beautiful wedding venue located in the heart of Birmingham is currently looking for a new member to join the receptionist and administration team. They are looking for someone who will actively become part of day to day running of the business,working as a Receptionist to provide good customer service to all visitors and clients.

As a Receptionist, you will be a first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organisation and greeting people who visit the business. You will also be taking phone calls and dealing withenquiries in an appropriate manner.

To be successful as a Receptionist, you should have a confident and pleasant personality, as this is also a customer service role. You should also be able to deal with tasks in a timely and effective manner, whilst streamlining office operations. Multitaskingand good verbal and written communication skills are essential qualities for this position.

**Duties & Responsibilities**

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
- Answer, screen and forward incoming phone calls
- Respond to all online enquiries in a timely manner
- Update calendars, schedule meetings and confirm appointments
- Greet and welcome visitors and guests as soon as they arrive at the reception
- Direct visitors to the appropriate person and office
- Receive all mail and deliveries
- Perform other clerical receptionist duties such as filing and photocopying
- Ensure the meeting room is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

**Experience / Requirements**
- It is preferable to have previous experience as a Receptionist or Administration Assistant, although it is not necessary. You will need to be able to demonstrate that you are able to provide good customer service in person and over the phone and also provethat you are able to carry out clerical duties
- Proficiency in Microsoft Office Suite (Word, PowerPoint & Excel)
- Hands-on experience with office equipment (e.g. scanners and printers)
- Professional attitude and appearance at all times; you will be required to dress smart and look presentable at all times as you will be facing visitors and clients on a regular basis
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Preferably bi-lingual or multi-lingual (As the venue predominantly receives clients of the Asian background, it would be beneficial to be able to speak Urdu, Mirpuri, Punjabi or Bengali)
- A Full UK Driving License and access to a vehicle is preferable

**How to apply**

Please note, as we will be conducting interviews whilst the role is being advertised, we may end the post before the closing date and the start date may be brought forward.