New Client Coordinator- Customer Service

5 months ago

Manchester, United Kingdom Express Solicitors Full time

Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.

We are currently ranked 93 in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.

Due to continuous expansion and onward progression, we are building a brand-new team of New Client Coordinator who will be the first point of contact for new enquiries. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once initial training and probation has been successfully completed.

Your role will be focussed on taking initial enquiries by phone and web and then passing clients to our superb team of New Client Enquiry Specialists.

About you:

- You are passionate about delivering exceptional customer experience.
- You have excellent communication skills, both verbal and written, and can handle difficult conversations with empathy and professionalism.
- You may have experience in a role where you have exceeded client expectations, but more important than experience is having impressive interaction skills, a positive attitude, a willingness to develop and strong personal values.
- You have strong organisational and IT skills.
- You want to be rewarded for your hard work.
- You are tenacious.
- You value teamwork and are committed to supporting your colleagues. We believe that our team is our greatest asset, and we are committed to fostering a supportive and inclusive work environment where everyone feels valued and motivated to do their best work.

**Salary, Hours & Benefits**
- Competitive Remuneration comprising of a base salary of £11.20 per hour with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission but average earnings £2,000 per annum.
- 3/2 alternate working from home pattern after probation has been successfully completed
- 23 working days holiday (pro rata if working reduced hours), plus an extra day’s holiday for your birthday (after 2 years’ service)
- Time in lieu for any bank holidays worked.
- Lots of other benefits like holiday buyback, death in service, free fruit, Employee Assistant Programme, paid for social events, sports teams and annual flu jabs.
- We also provide ongoing training and development opportunities to support your professional growth and career advancement.

**Working Days**

Shifts will follow a rotation of early and late shifts during the week as below.

Early Shift: 08.30 - 17.00

Late Shift: 12.00 - 20.00 (11:30 - 19:30 on Friday)

Saturday - Sunday: 10.00 - 18.00

Bank Holidays: 10.00 - 18.00

Once out of the training period you would work 1 in 3 weekends with a day off in the week.

For example, we will consider applicants who can work:

- Only Late Shifts
- Only Early Shifts
- Evening only e.g. 3-8pm or only Mornings
- School Hours only during the week
- Friday to Monday Pattern

**Next steps**

If this sounds exciting to you, then we would love to hear from you

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