Customer Service Agent

2 weeks ago

Fawley, United Kingdom Barna Shields Recruitment Full time

**2 POSITIONS: TEMP TO PERM AND FTC 12-MONTHS**

**Monday - Friday** 9-5pm and 10-6pm - with weekend rota (1 Saturday morning in every 6-8 weeks)

**£21,000**

**Hybrid **working after successful completion of training period.

A very exciting opportunity has arisen, to join our client’s team working as a Customer Service Agent.

**The Role**:

- Be a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
- Maintains accurate records by logging and tracking all calls
- Works to set quality standards, targets, and service levels within a real time environment to deliver and enhance personal and departmental performance
- Undertakes an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way

**About you**:

- Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- Have a strong sense of ownership and take pride in your work
- Be well organized and able to work under pressure
- Have excellent attention to detail
- Have good IT systems knowledge

**Job Types**: Full-time, Fixed term contract, Temp to perm

**Salary**: £10.76 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location

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