Technical Consultant Dr
2 weeks ago
**Technical Consultant (DR)**
**Location: Northampton/Hybrid**
**Salary is 50k - 60k**
**Skills: Support Engineer, 3rd Line support, M365, Azure, Cloud, Disaster Recovery, DR, 3rd line, DRAAS Technical Consultant, Projects, Backup, Veeam, Group Policy, Windows Server, Acronis, Asigra, Private cloud, Public cloud, Client Facing, DataCentre, MSP, Managed Service Provider, VMCA, VMCE, BAAS (BackUp as a Service), Data Protection Engineer, DPE.**
**I have a superb opportunity for a Technical Consultant with Disaster Recover experience. I have a MSP Consultancy specializing in**secure cloud services, including Disaster Recovery, Online Backup and Virtual Infrastructures that need a new Tech Consultant to join the team. Due to a recent acquisition my client is about to undergo huge growth so it's a great time to Join. Basedin Northampton they offer Hybrid working - 2 days Office 3 WFH.
The Technical Consultant (M356, DR, Azure) will provide 3rd line technical support, coupled with undertaking consultancy / project work, and also ensure customer incidents are resolved as quickly as possible.
- but with strong DR(Disastor Recory) exp including DRAAS, VEEM, Backup.
**Responsibilities**:
- Provide Technical Consutancy to clinets around DR, MS365, Cloud
- Provide 2nd & 3rd line technical support and undertake project work for all customers and resellers
- Ensure customer incidents are resolved as quickly as possible (on and off-site)
- Take responsibility and exceed company Service Level Agreements
- Work closely with customers and resellers to ensure that a high level of communication and engagement is maintained
- Assist in creating and maintaining strong relationships with resellers
Ensure that solutions are installed to appropriate standards and industry best practice
- Provide occasional out of hours support and maintenance as required, including evenings and weekends
- Provide assistance to the team for technical design, implementation, and support of customer incidents and projects
- Undertake customer audits and create appropriate documentation
- Create and maintain suitable customer infrastructure / service documentation
- Assist in maintaining and supporting infrastructure across two datacenters
- Suggest improvements for the on-going development of the company
- Ensure daily monitoring and resolution of issues relating to customer backups, DR solutions (DRAAS) and IAAS platforms
**Qualifications & Desirables**:
This is a superb opportunity to join a MSP / IT Consultancy specializing in including Disaster Recovery, Online Backup and Virtual Infrastructures, with huge growth plans as part of 1.5billion IT Group.
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