Marcus By Goldman Sachs Role

3 weeks ago

Milton Keynes, United Kingdom Parkside Office Professional Full time

My client Marcus by Goldman Sachs are looking for a Customer Service Agent.

**This role would be starting January 2023**

**This role is temp to perm - Temp for a year with the view to go perm**

Working Hours: 35 hrs per week **(HYBRID WORKING)**

**Shifts**08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00 (This is on a rota)
**Location**: Milton Keynes

**YOUR IMPACT**

We're looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?

Our Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.

**OUR IMPACT**
Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer agent roles for play a vital role in upholding the three customer support principles of customerfocus, process innovation and risk management.

**Job Summary & Responsibilities**
- Responsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customers
- Builds rapport with our customers to resolve service issues and customer questions
- Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
- Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
- Recognises that quality is measured through call recordings and case auditing
- Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
- Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards
- Completes ongoing compliance and remedial training as scheduled
- Has an understanding of Operational Risks
- Proactively identifies any new issues or risks
- Participates in projects to drive operational excellence

**Skills**
- Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
- Good interpersonal skills, negotiation skills are a plus
- Good problem solving skills
- Is adaptable, high energy levels and desire to help others
- Excellent team player
- Good analytical and problem-solving skills with a view to support changes to processes
- Excellent written and verbal communication skills

**Education**

**Desirable Qualifications**
- Experience in a retail banking **environment/Insurance** environment
- Experience administrating and servicing investment and/or SIPP products

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

  • Marcus by Goldman Sachs

    18 hours ago

    Milton Keynes, Buckinghamshire, United Kingdom Goldman Sachs Group, Inc. Full time

    YOUR IMPACT Are you passionate about customer service? Do you have experience leading a customer contact operation? Do you have experience within financial services or a regulated environment? We’re looking for a customer service professional to lead our customer care and support operation; someone who wants to use their experience, skills, and ideas to...

  • Marcus by Goldman Sachs

    2 months ago

    Milton Keynes, Buckinghamshire, United Kingdom Goldman Sachs Group, Inc. Full time

    YOUR IMPACT Are you passionate about customer service? Do you have experience leading a customer contact operation? Do you have experience within financial services or a regulated environment? We’re looking for a customer service professional to lead our customer care and support operation; someone who wants to use their experience, skills, and ideas to...

  • Marcus by Goldman Sachs

    18 hours ago

    Milton Keynes, Buckinghamshire, United Kingdom Goldman Sachs Group, Inc. Full time

    Are you passionate about customer service? Do you have experience leading a customer contact operation? Do you have experience within financial services or a regulated environment? We’re looking for a customer service professional to lead our customer care and support operation; someone who wants to use their experience, skills, and ideas to continue to...

  • Marcus by Goldman Sachs

    17 hours ago

    Milton Keynes, Buckinghamshire, United Kingdom Goldman Sachs Group, Inc. Full time

    Are you passionate about customer service? Do you have experience leading a customer contact operation? Do you have experience within financial services or a regulated environment? We’re looking for a customer service professional to lead our customer care and support operation; someone who wants to use their experience, skills, and ideas to continue to...

  • Goldman Sachs Role

    1 month ago

    Milton Keynes, United Kingdom Parkside Office Professional Full time

    My client Marcus by Goldman Sachs are looking for a Customer Service Agent. **This is a temp to perm role!** Working Hours: 35 hrs per week **(HYBRID WORKING)** **Shifts**08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00 (This is on a rota) **Location**: Milton Keynes **YOUR IMPACT** We're looking for people that have a passion for customer service and...

  • Temp to Perm

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - 22scfszcsdgbvdgbsdbg- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £21,840 Per Annum- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 06/03/2023 19:00:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID...

  • Temp to Perm

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - 22scfszcsd6666111- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £21,840 Per Annum- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 07/11/2023 11:39:00**YOUR IMPACT** - Dive into an exciting role that bridges the traditional and digital paradigms of customer service. - Work with an esteemed...

  • Temp to Perm

    4 weeks ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - 22scfszcsd6666111661- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £21,840 Per Annum- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 15/11/2023 09:27:00**YOUR IMPACT** - Dive into an exciting role that bridges the traditional and digital paradigms of customer service. - Work with an...

  • Hybrid - Customer Services Agent

    2 months ago

    Milton Keynes, United Kingdom Parkside Office Professional Full time

    My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00 (This is on a rota) **Location**: Milton Keynes **YOUR IMPACT** We're looking for people that have a passion for customer service and digital banking to join our growing...

  • Hybrid - Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - afdaqfaweewadf- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 03/04/2023 10:21:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00,...

  • Hybrid - Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - szvsd s dsvvvv- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 06/03/2023 14:03:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00,...

  • Hybrid - Customer Services Agent

    4 weeks ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - vgfdbgfbdhbvvvvvvvv- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 06/04/2023 10:49:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID...

  • Track Engineer

    3 days ago

    Milton Keynes, United Kingdom Vital Human Resources Full time

    Technical Officers, Permanent Way Engineers, Track EngineersRate: £400/day - £450/dayLocation: BuckinghamshireLength of Contract: 6 months rolling***INSIDE IR35***PTS REQUIRED***RAIL EXPERIENCE***LONG-TERM CONTRACT***IMMEDIATE SUBMISSION***We are looking for technical officers, Permanent way/ Track engineers with hand back, stressing and Track renewal...

  • Test Engineering Manager Contract

    6 days ago

    Milton Keynes, United Kingdom Connells Group Full time

    Trainee Estate Agent OTE- £30,000 - Uncapped Commission - Career Progression At Barnard Marcus , part of the Connells Group, we're looking for a highly motivated  Trainee Estate Agent  who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Covent Garden . The  Trainee Estate Agent  is an entry level role...

  • Track Engineer

    4 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Vital Human Resources Full time

    Technical Officers, Permanent Way Engineers, Track Engineers Rate: £400/day - £450/day Location: Buckinghamshire Length of Contract: 6 months rolling ***INSIDE IR35***PTS REQUIRED***RAIL EXPERIENCE***LONG-TERM CONTRACT***IMMEDIATE SUBMISSION*** We are looking for technical officers, Permanent way/ Track engineers with hand back, stressing and Track...

  • Track Engineer

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Vital Human Resources Full time €400 - €450

    Technical Officers, Permanent Way Engineers, Track Engineers Rate: £400/day - £450/day Location: Buckinghamshire Length of Contract: 6 months rolling ***INSIDE IR35***PTS REQUIRED***RAIL EXPERIENCE***LONG-TERM CONTRACT***IMMEDIATE SUBMISSION*** We are looking for technical officers, Permanent way/ Track engineers with hand back, stressing and Track...

  • Gateperson / Labourer

    1 week ago

    Milton Keynes, United Kingdom Acorn by Synergie Full time

    Acorn by Synergie require a Gateperson / Labourer in Milton Keynes on behalf of their client. Will be needed to work on a commercial refurbishment project in Milton Keynes.The duties of the role will include: * Controlling access of site gate * Dealing with site visitors & delivery's * Llabouring duties when quiet on gateThe requirements: * Valid CSCS...

  • Gateperson / Labourer

    2 weeks ago

    Milton Keynes, United Kingdom Acorn by Synergie Full time

    Acorn by Synergie require a Gateperson / Labourer in Milton Keynes on behalf of their client.Will be needed to work on a commercial refurbishment project in Milton Keynes. The duties of the role will include:* Controlling access of site gate* Dealing with site visitors & delivery's * Llabouring duties when quiet on gate The requirements:* Valid CSCS Card*...

  • Gateperson / Labourer (Temporary)

    3 days ago

    Milton Keynes, United Kingdom Acorn by Synergie Full time

    Acorn by Synergie require a Gateperson / Labourer in Milton Keynes on behalf of their client.Will be needed to work on a commercial refurbishment project in Milton Keynes.The duties of the role will include: Controlling access of site gate Dealing with site visitors & delivery's Llabouring duties when quiet on gate The requirements: Valid CSCS Card Previous...

  • Gateperson / Labourer

    4 weeks ago

    Milton Keynes, United Kingdom Acorn by Synergie Full time

    Acorn by Synergie require a Gateperson / Labourer in Milton Keynes on behalf of their client.Will be needed to work on a commercial refurbishment project in Milton Keynes.The duties of the role will include:* Controlling access of site gate* Dealing with site visitors & delivery's * Llabouring duties when quiet on gateThe requirements:* Valid CSCS Card*...