Temp to Perm

2 months ago


Milton Keynes, United Kingdom Parkside Recruitment Full time

Reference:
- 22scfszcsd6666111- Sector:
- Call Centre Representative, Call Centre/Customer Service- Salary:
- £21,840 Per Annum- Town/City:
- Milton Keynes- Contract Type:
- Full time- Date Posted:
- 07/11/2023 11:39:00**YOUR IMPACT**
- Dive into an exciting role that bridges the traditional and digital paradigms of customer service.
- Work with an esteemed company where your role is instrumental from day one, supporting customer-focused initiatives, innovative processes, and rigorous risk management.

**WORKING ARRANGEMENT**
- **Hybrid Working Model** - Achieve the best of both worlds
- **No Weekends** - Enjoy your time off
- **Shifts on a Rota Basis** - Flexibility with shifts ranging between 08:00-16:00, 09:00-17:00, 10:00-18:00, and 12:00-20:00.

**Job Summary & Responsibilities**
- Address incoming calls, provide product insights, facilitate account openings, and offer unmatched support.
- Develop meaningful relationships with customers, address their concerns, and tackle advanced issues.
- Maintain meticulous records of all customer interactions.
- Strive to meet all performance metrics while prioritizing stellar service.
- Maintain open lines of communication with customers and colleagues.
- Engage in ongoing compliance training and have a keen eye for operational risks.

✨ **Skills**
- Autonomous, keen attention to detail, positive attitude, and an unyielding drive for excellence.
- Stellar interpersonal and, if possible, negotiation skills.
- Exceptional problem-solving abilities.
- Adaptive, energetic, and a genuine desire to assist others.
- Team player with the ability to work in fast-paced environments.
- Strong analytical mindset and excellent communication skills.

**Education & Desirable Qualifications**
- Prior experience in a retail banking or insurance environment is a bonus.
- Familiarity with servicing investment or SIPP products is an advantage.

**Compensation**: £12.00/hour

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.


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