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Oswestry, United Kingdom Lion Quays Hotel & Spa Full time

Job title**:Receptionist**

Location**:Lion Quays Resort - Oswestry**

Hours**:30 hours a week** - **Variable shifts including weekends and evenings**

An exciting opportunity has arisen for a Hotel Receptionist to join our team. As the first point of contact for hotel guests, the Hotel Receptionist has a key role in maintaining the high level of service we strive for. This a busy and rewarding role, and would suit a personable and well organised individual who is passionate about customer service and committed to ensuring guest satisfaction.

**Primary Job Purpose**:
An exciting opportunity has arisen for a Receptionist to join our team. The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.

They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.

**Roles and Responsibilities**:

- To answer the switchboard in a friendly and efficient manner
- To ensure all calls are passed to the relevant department/persons
- To have full up-to-date knowledge of the hotel and services
- To take reservations and enter bookings on to the system
- To allocate guest rooms and check guests in
- Take pre-payments on check-in and block room if needed.
- To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur
- To assist guests with any queries throughout their stay
- To check guests out ensuring bills are paid and receipted correctly
- To balance cash and bills at the end of each shift. To be responsible for the float while on duty
- Assist when needed to take luggage to bedrooms
- To maximise selling opportunities by adding customer value at every opportunity
- To handle customer complaints promptly and professionally, demonstrating genuine customer care.
- To undertake other duties requested by management

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**:

- Friendly, informative and approachable
- Excellent communication skills
- Efficient and confident with speaking on the phone and working with computers
- Attention to details
- ‘Can do’ attitude
- Calm under pressure during busy periods
- Resilient and calm attitude when dealing with face-to-face complaints
- Ability to use own initiative and problem solve

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Share of Resort Service Charges on a monthly basis
- Access to wellness programmes
- Extra days holiday after 2 years

**Job Type**: Permanent

**Salary**: £10.67 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Oswestry, SY11 3EN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Receptionist: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person