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Receptionist

3 months ago

Oswestry, United Kingdom Kingsbury Personnel Ltd Full time

We are looking for a passionate and dedicated Receptionist to help us to deliver friendly, efficient customer service. This role is for someone with great organisational skills, a multitasker with a great eye for detail, an outgoing personality, and who enjoys meeting guests and providing professional customer services.

Duties & Responsibilities:

- Administer all reservations, including invoicing, daily banking, cancellations, and no-shows, in line with company policy in a prompt and efficient manner
- Checking guests in and out
- Ensure the accuracy of all booking information entered in the PMS
- Passing on local knowledge and information to guests
- Keep up to date on current promotions and pricing
- Upselling, when appropriate, by informing customers of additional services or special packages
- Report any maintenance issues to Duty Manager, and housekeeping to the Head of Housekeeping
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety
- To ensure a perfect knowledge of room types and rates structure
- Adhere to all company policies, procedures, and licensing laws
- To be punctual and maintain a professional appearance and adhere to the uniform policy
- Support evacuation and in cases of emergency, act as the first point of contact for guests and emergency services

Experience & Skills
- Must have hotel reception experience
- Previous experience in reception is advantageous, training will be provided
- Good organisational skills and ability to respond quickly to customer needs
- Presentable and well-spoken
- Strong communication skills written and verbal
- Excellent computer skills and data entry
- Ability to work on own and part of a team, using initiative

Salary & Benefits
- Share of gratuities
- Free parking
- If required, we offer single or shared live-in accommodation for full time staff, at a rate of £63.70 per week, per person
- Opportunities for training & development with overall career progression and opportunities to gain valuable qualifications & experience
- Unique location, ideal for water sports, fishing, cycling, walking, nature, photography
- Discounted room rate for employee and their immediate family
- Discounts on Restaurant and Spa and outdoors sporting activities
- 28 days holiday per annum

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime

Ability to commute/relocate:

- Oswestry, SY10: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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