Neighbourhood Specialist

Neighbourhood Specialist

**Full Time Salary**
- £32,900

**Employment Type**
- Full time

**Hours Per Week**
- 35

**Region**
- Merseyside

**Location**
- Watson Building, 4 Renshaw Street, Liverpool, L1 2SA

**Contract Type**
- Secondment or Fixed Term Contract

**Contract Duration**
- 31st May 2024

**Job Type**
- Neighbourhood Management

**Closing Date**
- 15/05/2023

**Ref No**
- 1846

**About the role**

We are looking for a Neighbourhoods Specialist (Housing Officer) - on a fixed term basis to join our Neighbourhoods team until 31st May 2024.

This role is a home based within the Merseyside region, where there is no daily requirement to attend an office but with requirement to attend site/office as and when required to perform your duties.

Reporting to the Neighbourhood Delivery Manager, you will deliver face to face customer services in our neighbourhoods work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.

**Customer Service**
- Respond to customer enquiries requiring a face-to-face visit and be the visible presence of the organisation within our neighbourhoods.
- Listening to customer views, encouraging resident involvement, and making recommendations on how the organisation can respond.

**Neighbourhood Management**
- Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans.
- Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.

**Landlord Services**
- Carry out Landlord duties such as communal area and estate wide inspections.
- Manage Service Charges including preparing budgets, identifying renewals, and consulting and informing residents.

**What we require?**
- Knowledge and awareness of related housing regulations/ law
- Experience of delivering face to face customer service
- Experience of developing partnership working with support agencies, local authorities, and community groups
- Good understanding of the social, economic, and political context in the neighbourhoods in which we operate.

**About Onward**

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.