Property Manager
3 days ago
**Property Manager - Students**
We are looking for the right person to join our young, motivated team who will add to our existing culture, get stuck in and can have a laugh along the way. If you are capable, adaptable, tenacious, and dedicated Property Manager we want to hear from you
You will need to be highly organised and able to multitask with ease while working in a high-pressure work environment.
Your main tasks will include taking inbound phone calls, problem solving maintenance queries, instructing contractors with clear instructions and time frames, letting the portfolio to students each year to achieve 100% occupancy for the following term, findingnew and innovative ways to ensure our clients have the best experience with us at all times, managing the day to day relationship and reporting key metrics to the landlord and when things don’t go well, being on the for front of complaint handling to ensurewe get a resolve while fixing the problem that caused it. If you already have experience as a property manager that would be great, but we can provide full training to anyone with exceptional customer experience skills.
Main duties:
- Receive requests for maintenance faults reported prioritising as needed e.g. major or minor
- Instruct contractors with clear instructions and time frames
- Monitor progress of jobs / hastening progress / completion
- Dealing with complaints and bringing them to resolution before they are escalated wherever possible
- Accurately updating information onto in-house systems and embracing our knowledge sharing culture
- Liaising with tenants, guarantors and landlords on a daily basis
- Providing general support and assistance to operational colleagues
- Undertaking property inspections and organising reactive maintenance
- Reporting all information clearly and accurately to the landlord.
- Keeping advertisements up to date and relevant for portfolio voids.
- Building and maintaining lasting relationships with our tenants and landlords.
- Contributing to the letting of your portfolio this includes but is not limited to undertaking viewings
- Help with general office administration and putting your all into our culture.
Qualifications and Requirements
- Previous experience as a Property Manager in a busy student portfolio is advantageous
- Familiar with office equipment including printers and computers
- Excellent organisational and time-management skills
- Strong written and oral communication skills
- Experience with Microsoft Office essential
- Problem-solving attitude with an eye for detail
- Competent and assured phone manner Competent and assured phone manner
- Experience with student HMOs is advantageous
- Driving licence is essential
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- On-site parking
- Private medical insurance
- Wellness programmes
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Nottingham
**Experience**:
- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)
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