Customer Accounts Training Lead

4 months ago

Bristol, United Kingdom Motability Operations Full time

**About The Role**: Motability Operations are currently recruiting for a Customer Accounts Training Lead to join our team in Bristol on a full-time, permanent basis. Reporting to the Customer and Agency Manager, the main responsibility of this position involves the training of new team members and providing necessary training/adjustments due to system and process updates. Additionally, you will offer Coaching and Development assistance to Customer Accounts Analysts and deliver precise performance evaluations for the Team Leader.

Duties include creating and updating training materials and schedules, maintaining accurate training records and data, and acting as a primary contact point to address and resolve issues within the Customer Accounts Team. You will also coordinate team activities, manage department inboxes, and support the Team Leader by providing tools, resources, and process documentation.
**About You**:
You will excel as a confident and skilled multitasker, with a track record of meeting deadlines and efficiently handling workloads. Being a strong team player is essential, willing to dive in and assist wherever needed - including being adaptable to support SLA by answering phone calls promptly.

You are someone who naturally takes ownership and motivates others to accomplish tasks. Your determination and willingness to tackle challenging issues will compliment your commitment to finding solutions.

To excel in this role, effective communication skills are essential for delivering training clearly and concisely. Building confidence, providing reassurance, and setting a positive example are key aspects of being perceived as a role model.

**Minimum criteria**:

- You will have experience in a Customer Services, Coaching or Trainer role with an excellent telephone manner
- Knowledge of Microsoft packages including excel & Sharepoint
- Exceptional written and verbal communication skills
- Be able to communicate effectively at all levels and be able to adapt training style to suit different individuals
- Great attention to detail along with the ability to self motivate, which will enable you to ensure high standards are met.

**About The Company**:
We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 750,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

**What we do**

We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

**How we work**

We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

**Our beliefs and values**

We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:

- We believe no one should be left behind
- We find solutions
- We believe we must take the lead
- We drive change
- We believe everything starts with the customer
- We care

**What we can offer you**
- **Pay**: competitive salary, with a yearly discretionary bonus, based on your performance
- **Holiday**: 28 days, and you can buy and sell days
- **Pension**: 15% non-contributory pension (9% during probation)
- **Health and wellbeing**: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at fo

  • Sales Development Representative

    2 months ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Job SummaryAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our future growth and long-term success. You will be responsible for outbound prospecting to key decision-makers, using multiple channels to book well-qualified virtual meetings for our Account Executives.About the RoleThis is a fully B2B SDR role,...

  • Team Lead

    5 months ago

    Bristol, United Kingdom Heidelberg materials UK Full time

    **UK SSC Team Lead - Customer Accounts** **Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero** We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We...

  • Apprenticeship Training Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Lifetime Training Full time

    About the RoleWe are seeking an experienced and dedicated individual to join our Enrolment Support team as an Apprenticeship Support Advisor. As a key member of our team, you will be responsible for offering apprenticeship training opportunities to existing and prospective learners and clients through inbound and outbound calls across various sectors.Key...

  • Apprenticeship Training Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Lifetime Training Full time

    About the RoleWe are seeking an experienced and dedicated individual to join our Enrolment Support team as an Apprenticeship Support Advisor. As a key member of our team, you will be responsible for offering apprenticeship training opportunities to existing and prospective learners and clients through inbound and outbound calls across various sectors.Key...

  • Sales Development Representative

    3 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    1 month ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    3 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    1 month ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    3 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    3 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    6 days ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving revenue growth and expanding our customer base. Your primary responsibility will be to identify and engage with potential clients, using a combination of phone, email, and LinkedIn outreach to book high-quality meetings for our Account...

  • Sales Development Representative

    4 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    4 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    4 weeks ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    1 month ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach strategies.About the RoleDevelop and execute a prospecting...

  • Sales Development Representative

    1 month ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, using a combination of phone, email, and LinkedIn outreach.Key Responsibilities:Prospect and qualify potential...

  • Sales Development Representative

    1 week ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock your sales potential with Lead Forensics as a Sales Development Representative!As a key member of our team, you will be responsible for scheduling demonstrations for our Account Executives and driving business growth through lead generation.With a basic salary of £27,000 per year and an OTE of £60,000, you will have the opportunity to earn a...

  • Account Lead

    2 weeks ago

    Bristol, United Kingdom CV-Library Full time

    Account Lead – Ministry of Defence (MOD) – Technical Consultancy Salary: £50,000 to £90,000 according to level of experience plus extensive benefits including bonus, pension, private medical Location: Bristol / Hybrid Are you someone with a background in account delivery in the defence sector, with an interest in science and...

  • Account Lead

    1 week ago

    Bristol, United Kingdom CV-Library Full time

    Account Lead – Ministry of Defence (MOD) – Technical Consultancy Salary: £50,000 to £90,000 according to level of experience plus extensive benefits including bonus, pension, private medical Location: Bristol / Hybrid Are you someone with a background in account delivery in the defence sector, with an interest in science and...

  • Sales Development Representative

    1 month ago

    Bristol, Bristol, United Kingdom Lead Forensics Full time

    Unlock Your Sales PotentialAs a Sales Development Representative at Lead Forensics, you will play a pivotal role in driving our business growth and success. Your primary responsibility will be to identify and engage with potential customers, building relationships and generating new business opportunities.Key Responsibilities:Prospect and engage with CEO's,...