Pathway Coordinator

3 weeks ago

Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

Following the introduction of voice recognition technology to take responsibility for clinic admin preparation and distribution in a timely and effective manner. Responsible for the full secretarial and administrative service to the consultant(s) and their medical team (as appropriate). Prioritise own workload including the typing of clinics, discharge summaries and medical reports. Ensure accurate messages are taken for consultant(s) team and delivered in a timely manner.

Undertake routine office duties including note tracing, photocopying, faxing, filing of correspondence and results and maintenance of records as required. Be versatile and adaptable to the demands of the team. Work without supervision and take the initiative as and when required. Ensure all hospital case notes are traced into and out of the department accurately on IPM.

Obtain/forward case notes to/from other Trusts as and when required. Be responsible for dealing with all correspondence by keeping a satisfactory record/filing system and ensure all clinic typing is held on the shared drive appropriately named and in the correct folder. Collate results with patient case notes, ensuring that they are seen and actioned promptly by the relevant clinician. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines.

Ensure effective communication with all members of the team. Provide support in respect of consultants clinical audit responsibilities. Ensure outpatient referrals are managed in accordance with the Trusts Waiting List Policy. Required to cover for other colleagues during annual leave/sickness or peak workloads.

Ensure that clinic follow up administration is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list as appropriate and internal referrals to other Consultants/departments. Ensure timely typing and despatch of outpatient letters to GPs in accordance with Trust policy. Obtain results ensuring that Consultant /or Medical team see them and action in a timely manner.

Ensure that all results, reports and letters are actioned in accordance with Trust Policy and filed accurately in medical notes. Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence. Ensure Choose and Book referrals are processed in line with Trust Policy. Be responsible for liaising with the peripheral hospitals, admin and clinical teams to ensure all patients seen by the Consultants are registered on IPMS and treated in a timely manner.

Supervise the training of support staff. The post holder will undertake any other duties commensurate with the role and grade for this post.

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