Customer Complaints Handler

Are you looking for a fast paced and varied Customer Service based role where you can join a friendly team and a company who invest heavily in their training and staff welfare?

Ideally you would be passionate about working with Customers, solving problems and have previous experience in an office based Customer Service or Administration role. If you have dealt with high volume calls or previously scheduled engineers or similarthis would also be advantageous.

Alternatively, if you are looking for your first office based Customer Service position and are not afraid of handling difficult customers and answering calls then we would also encourage you to apply

**Job Title**:Customer Complaints Handler

**Job Type**: Full-Time Permanent

**Hours**: 37.5 hours a week Mon - Fri (Some flexibility on start and finish time)

**Salary**: £24k-£26k

**Location**: Godalming

**Role Overview**

Ensure accurate billing and invoicing of completed works. Handle queries relating to invoicing & payments. Obtain financial uplifts to service calls where the value exceeds the Customers spend limit. Manage and update multiple customer portals on a dailybasis. Manage the replenishment cycles for Engineers Vans stocks and stock replenishment including wait calls.

**Key Responsibilities**
- Working as part of a professional team accurately logging customer service calls
- Supporting the Service Manager highlighting any problems on a daily basis and escalating accordingly
- Handling customer complaints through to resolution
- Resource allocation, Scheduling engineer's workload on a daily/weekly basis
- Ensuring call out charges are quoted in a timely manner to achieve maximum revenue
- Arranging uplifts for engineers on-site
- Managing key account customer installations
- Liaising with contractors ensuring SLA deadlines are met
- Warranty call part order management

**Desirabl e**
- Experience in an office based Administration, Customer Service or similar
- Desire to answer calls and provide excellent customer service
- Experience in working with Engineers or dealing with installations
- Attention to detail
- MS Office skills
- Proactive nature