Customer Care Technician

7 days ago


Peterborough, United Kingdom Barratt Developments Plc Full time

**What you'll be doing?**:
The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solution to customer problems.

You will be expected to:

- Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
- Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
- Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
- Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

**What you'll need?**:
To be successful in the role, we are looking for:

- Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
- Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met

**Our Company and Benefits**:
We’ve been nationally recognised as a 5 star housebuilder twelve years in a row for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates,experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone,regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Developments PLC and specifically for this role we offer:

- Competitive Salary
- Competitive Bonus Scheme
- Private Medical Insurance - Single Cover
- 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
- Choice of Flexible Benefits
- Enhanced Family Friendly Policies


  • Master Technician

    1 month ago


    Peterborough, United Kingdom ALH Recruitment Full time

    Master Technician - Peterborough - Attractive package ALH Recruitment are looking to recruit a Master Technician for our leading client based in the Peterborough area. Car & LCV Diagnostic Master Technician An exciting opportunity has become available for an experienced Car and Van Diagnostic Master Technician at our clients workshop in...

  • Master Technician

    2 months ago


    Peterborough, United Kingdom CV-Library Full time

    Master Technician - Peterborough - Attractive package ALH Recruitment are looking to recruit a Master Technician for our leading client based in the Peterborough area. Car & LCV Diagnostic Master Technician An exciting opportunity has become available for an experienced Car and Van Diagnostic Master Technician at our clients workshop in...

  • Master Technician

    6 days ago


    Peterborough, United Kingdom ALH Recruitment Full time

    Master Technician - Peterborough - Attractive package ALH Recruitment are looking to recruit a Master Technician for our leading client based in the Peterborough area. Car & LCV Diagnostic Master Technician An exciting opportunity has become available for an experienced Car and Van Diagnostic Master Technician at our clients workshop in...

  • Technician

    5 days ago


    Peterborough, United Kingdom Auto Skills UK Full time

    MOT TESTER AND VEHICLE TECHNICIAN Basic Salary - £28,000 Up too £35000 OTE Working Hours - Monday to Friday - (2 out of 4,Saturdays 830am to 1230pm) Location - Peterborough Our client is seeking an experienced Level 3 Qualified MOT Tester and Vehicle Technician to join their friendly busy team. As MOT Tester and Vehicle Technician you must be flexible and...


  • Peterborough, United Kingdom Hometree Full time

    **Customer Care Executive, Customer Care, Operations**: **Salary**: Up to £22000 per annum or part time pro rata equivalent, depending on experience **Reporting to**:Customer Care Team Leader, Operations **Role type**:Full Time or Part Time roles available **Location**:Remote first, in the Peterborough area. You must be willing to travel to the office once...


  • Peterborough, Peterborough, United Kingdom Bluebird Care Full time

    Care Assistant Role SummaryWe are seeking a Care Assistant to join our team at Bluebird Care. The successful candidate will be responsible for providing support with personal care tasks, administering medication, and providing companionship to our customers. You will work closely with our customers to understand their needs and preferences, and develop a...


  • Peterborough, Peterborough, United Kingdom Medirest Full time

    We are seeking a skilled Customer Care Specialist to join our team at Medirest, contracted to 37.5 hours per week.As a Customer Care Specialist, you will play a vital role in ensuring the highest standards of customer satisfaction and loyalty.Key Responsibilities:Provide exceptional customer service through proactive communication and issue resolutionAssist...

  • Vision Care Assistant

    3 weeks ago


    Peterborough, Peterborough, United Kingdom Specsavers Full time

    Vision Care Assistant OpportunityAre you looking for a challenging and rewarding role in the optical industry? We are seeking a highly skilled and enthusiastic individual to join our team as a Vision Care Assistant.This is a full-time position, requiring 37.5 hours of work per week, including weekends. As a member of our team, you will work closely with...


  • Peterborough, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    A fantastic opportunity has arisen for a Diabetes Care Technician to join our Peterborough Team. If you have compassion, empathy with the ability to work automatously this is the opportunity for you. You will be part of a multidisciplinary team and work under the supervision and guidance of The Diabetes Specialist Nurses (DSN). Your primary responsibilities...


  • Peterborough, Peterborough, United Kingdom Everpool Full time

    Engineering Technician OpportunityWe are seeking an experienced Engineering Technician to join our team in Peterborough. As a key member of our engineering team, you will play a critical role in ensuring the safe and timely delivery of work allocated to you.Salary: £25,000 - £32,000 per annum, with OTE of up to £45,000.About the RoleThis is a...

  • Customer Care Adviser

    7 months ago


    Peterborough, United Kingdom Bonacia Full time

    **Customer Care Advisor** Do you have a passion for making a difference, enjoy meaningful conversations, and crave a customer service role where you're genuinely valued? Look no further... **About Us**: At Young Writers, we're on a mission to inspire the creativity of young minds. We partner with schools across the UK and the USA to host captivating...


  • Peterborough, United Kingdom Persimmon Homes Full time

    Persimmon Homes East Midlands require a Customer Care Co-ordinator to join their busy Customer Care team, reporting to the Customer Care Manager the main duties are (but not limited to): - Providing an effective support network to the Customer Care team. - Raising jobs/tasks for the maintenance operatives and ensuring satisfactory completion from a customer...

  • Care Coordinator

    7 months ago


    Peterborough, United Kingdom Helping Hands Home Care Full time

    Location: Peterborough **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...

  • Care Coordinator

    10 hours ago


    Peterborough, United Kingdom Helping Hands Home Care Full time

    Location: Peterborough **The Role**: Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Manager with Recruitment, Business Growth and ensuring we are always delivering the highest possible standard of care. We pride ourselves on delivering care that truly meets the needs of the...


  • Peterborough, Peterborough, United Kingdom PROMAN Full time

    Key ResponsibilitiesAs an Ink Technician at PROMAN, you will be responsible for:Providing technical support for company productsMonitoring ink usage and reporting any deficienciesChecking incoming goods and entering data into the systemMaintaining accurate records and reportsWe are looking for someone with a basic qualification in Maths and English, as well...


  • Peterborough, Peterborough, United Kingdom Bluebird Care Full time

    Your Role as a Professional Care AssistantAssist with personal care tasks such as bathing and toiletingProvide medication reminders and administrationPerform manual handling, utilizing equipment as necessaryFoster customer health and well-being, helping them to fully embrace their life and provide companionship making a meaningful difference every single...

  • Care Companion

    1 week ago


    Peterborough, Peterborough, United Kingdom Bluebird Care Full time

    Care Companion Job DescriptionWe are seeking a caring and supportive individual to fill the role of Care Companion at Bluebird Care. As a member of our household team, you will assist our customers in maintaining their lifestyle and overall well-being.Key Responsibilities:Provide emotional support and companionship to customersAssist with daily tasks, such...


  • Peterborough, United Kingdom Coloplast Full time

    **Location**: Peterborough, GB **Job Family**: Consumer **Country/Region**: United Kingdom Are you interested in finding out more about working for an award winning Company? Coloplast are a Global company with the UK Head Office in Peterborough. Our mission is simple, we make life easier for people with intimate healthcare needs. We are recruiting for...

  • Vehicle Technician

    1 month ago


    Peterborough, United Kingdom Mechanics For Us Ltd Full time

    The team needs experienced Vehicle Technician Level 2 or 3 to join their busy workshop in Peterborough * Basic salary £33,000 * Great bonus around £5,000 per annum * 5 Day Week * Fantastic benefits package * Life Insurance * Discounted tools, pension, health plan, dental plan, share scheme and more * Training programme including hybrid...

  • Vehicle Technician

    1 month ago


    Peterborough, United Kingdom CV-Library Full time

    The team needs experienced Vehicle Technician Level 2 or 3 to join their busy workshop in Peterborough * Basic salary £33,000 * Great bonus around £5,000 per annum * 5 Day Week * Fantastic benefits package * Life Insurance * Discounted tools, pension, health plan, dental plan, share scheme and more * Training programme...