Polish Speaking Incident Management Agent
3 weeks ago
The Barcode Warehouse (TBW) is the UK’s leading provider of barcode, RFID and enterprise mobility solutions. We supply these across all key market sectors with a key focus on retail and logistics. Our USP is our managed service offering which supports many of the UK’s leading companies. TBW has grown consistently year on year addressing more and more of the customers’ needs, so today we provide an array of technology, services and software solutions to a vast mix of customers via different go to market strategies from Ecommerce to Enterprise Sales.
**Role**
- Providing 1st line technical support for a range of key clients in both Polish and English
- Logging all incidents on relevant CRM and software systems
- Diagnosing technical faults and providing over the phone solutions
- Escalating technical queries to 2nd line support
- Providing excellent levels of customer service and support
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required
**Skills / Experience**
- Fluent in Polish and English, both written and spoken
- Problem solving and keen attention to detail
- Driven to deliver high levels of Customer Service
- Flexible approach to working hours
- Clear telephone manner
- Good verbal and written communication skills
- Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
Remote working for this role is possible but has to be based in the Uk and have eligibility to work in the UK.
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Additional leave
- Company events
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
**Language**:
- Polish (required)
- English (required)
Work Location: Hybrid remote in Newark, NG24 2EG
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