Polish Speaking Incident Management Agent

3 weeks ago


NewarkonTrent, United Kingdom The Barcode Warehouse Ltd Full time

The Barcode Warehouse (TBW) is the UK’s leading provider of barcode, RFID and enterprise mobility solutions. We supply these across all key market sectors with a key focus on retail and logistics. Our USP is our managed service offering which supports many of the UK’s leading companies. TBW has grown consistently year on year addressing more and more of the customers’ needs, so today we provide an array of technology, services and software solutions to a vast mix of customers via different go to market strategies from Ecommerce to Enterprise Sales.

**Role**
- Providing 1st line technical support for a range of key clients in both Polish and English
- Logging all incidents on relevant CRM and software systems
- Diagnosing technical faults and providing over the phone solutions
- Escalating technical queries to 2nd line support
- Providing excellent levels of customer service and support
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required

**Skills / Experience**
- Fluent in Polish and English, both written and spoken
- Problem solving and keen attention to detail
- Driven to deliver high levels of Customer Service
- Flexible approach to working hours
- Clear telephone manner
- Good verbal and written communication skills
- Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Remote working for this role is possible but has to be based in the Uk and have eligibility to work in the UK.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift

**Language**:

- Polish (required)
- English (required)

Work Location: Hybrid remote in Newark, NG24 2EG



  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £11.00 per hour (To increase following probationary period)** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **French Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a French speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Full Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **French Speaking Technical Support Agent** **Newark, Full time, Permanent (Remote / Home Working Available)** **Salary £22,000** We are seeking a French speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **1st Line Technical Support Agent** **Newark, Full Time, Permanent (Remote / Home Working Available)** **Salary from £22,052 (To increase following training period)** We are seeking a **1st Line Technical Support Agent** who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will...

  • Polish/ Grinder

    1 week ago


    Stoke-on-Trent, United Kingdom Steelite International Full time

    Your opportunity to join a team in a successful, growing company providing tableware to the world's best restaurants, hotels, cruise and holiday destinations. Steelite International is offering long term career opportunities at its factory and logistics hubs in North Staffordshire. We're not offering short-term seasonal contracts. Our team enjoys working in...

  • Operations Agent

    1 week ago


    Newark-on-Trent, United Kingdom HotelREZ Limited Full time

    **Operations Agent** **Newark, Full Time/Part Time, Permanent,** **Salary: £21,000 per annum** HotelREZ is an established, privately owned and successful globally operating business who are seeking an Operations Agent to work from their UK offices in Newark. The Role **Key Responsibilities**: - Answering and returning telephone calls in a timely and...

  • Operations Agent

    4 days ago


    Newark-on-Trent, United Kingdom HotelREZ Limited Full time

    **Operations Agent** **Newark, Full Time/Part Time, Permanent,** **Salary: £24,000 per annum** HotelREZ is an established, privately owned and successful globally operating business who are seeking an Operations Agent to work from their UK offices in Newark. The Role **Key Responsibilities**: - Answering and returning telephone calls in a timely and...

  • Operations Agent

    1 month ago


    Newark-on-Trent, United Kingdom Reflect Recruitment Group Full time

    We have an exciting opportunity for a Operations/Customer Service Agents for a company based in Newark. This fast-growing Company is looking for a self-starter who is enthusiastic and willing to jump in and roll their sleeves up. The team is small but all work together really well and enjoy a fast paced but fun environment. Key Responsibilities: - Project...

  • Call Centre Agent

    1 day ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Call Centre Agent** **Monday - Friday - every other Saturday with day off in the week** LOOKING TO CHANGE OR GROW YOUR CAREER AFTER MORE MONEY $$$$ Would you like to work for a progressive organization offering a warm, friendly and upbeat environment? **IF SO APPLY NOW!!!** Working in a modern office environment, with fantastic career progression...


  • Newark-on-Trent, United Kingdom SF Recruitment Full time

    SF Recruitment are currently recruiting for a Technical Support Agent based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced...

  • Site Agent

    1 month ago


    Stoke-on-Trent, United Kingdom Ganymede Solutions Ltd Full time

    Location Stoke-on-Trent Job-type Contract Salary £400 - 450 per day Reference SA3 SITE MANAGER/SITE AGENT STOKE-ON-TRENT 3-6 MONTH CONTRACT - STRONG POTENTIAL OF FURTHER WORK. “A great long term opportunity for an experience Site Agent with a track record within the roads and highways sector.” The Role and Responsibilities The Company Our client,...


  • Newark-on-Trent, United Kingdom SF Recruitment Full time

    First Line Support Newark on Trent - Nottinghamshire This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include -...

  • Senior Estate Agent

    1 month ago


    Burton-on-Trent, United Kingdom Burchell Edwards Full time

    We're looking for a highly motivated **Senior Estate Agent**to join as **Instructions Manager** and List Property's for our fantastic residential salesteam in branch in **Burton-on-Trent.** **What's in it for you as our SeniorEstate Agent?**: - Industry leading **training and development**: - Demonstrable **career** ladder - Compete for top **achievers...

  • Senior Estate Agent

    1 month ago


    Burton-On-Trent, United Kingdom Connells Group Full time

    We're looking for a highly motivated **Senior Estate Agent **to join as **Instructions Manager** and List Property's for our fantastic residential salesteam in branch in **Burton-on-Trent.** **What's in it for you as our Senior** Estate Agent?** - Industry leading **training and development**: - Demonstrable **career** ladder - Compete for top **achievers...


  • Stoke-on-Trent, Staffordshire, United Kingdom Wallace Hind Selection LTD Full time €55,000

    A Site Agent, Site Manager, Foreman or Works Manager is required to manage direct teams as well as sub-contractors. Projects are all local to Staffordshire / Shropshire, so no over-night stays required. You’ll oversee multiple civil, groundwork and highway projects and have the opportunity to progress you career as we grow. BENEFITS: · Performance...

  • Administrator

    7 days ago


    Newark-on-Trent, United Kingdom Omega Management Group Ltd Full time

    We at Omega Management have an exciting opportunity for an Administrator for our client based in Newark, NG22 The is advertised to start immediately Working Monday to Frdauy, hours to be confirmed **The Role**: - Preparing, organising and storing information - Data Entry - Dealing with queries - Managing dairies and schedules - Updating computer...

  • Senior Site Agent

    5 days ago


    Stoke-on-Trent, United Kingdom AmcoGiffen Full time

    Senior Site AgentRail / Civils ¦ Infrastructure ProjectsRegional Office – Derby, Midlands(Eastern region)Site based – Stoke-on-TrentAn exciting opportunity for an experienced Site Agent or Senior Site Agent to join our team in the Eastern region supporting the development and delivery of Enhancement projects in a rail major projects division, including...

  • Logistics Agent L1

    4 days ago


    Stoke-on-Trent, United Kingdom Calor Gas Ltd Full time

    **Job no**: 507430 **Work type**: Permanent **Location**: Stoke-on-Trent **Categories**: Operations, Fulfilment **Logistics Agent L1 - Stoke on Trent** **Salary c£23,400-£29,000k depending on experience, plus excellent benefits.** Join our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and...