Nhs Ward Administrator

3 weeks ago

Truro, United Kingdom Ramsay Health Care Full time

Medical Secretary Job Description

The employee will undertake their role in a manner that demonstrates commitment to Ramsay Health Care and its values. The Ramsay Way We are caring, progressive, enjoy our work and use a positive spirit to succeed We take pride in our achievements and actively seek new ways of doing things better We value integrity, credibility and respect for the individual We build constructive relationships to achieve positive outcomes for all We believe that success comes through recognizing and encouraging the value of people and teams We aim to grow our business while maintaining sustainable levels of profitability, providing a basis for stakeholder loyalty
**Position Title**
Medical Secretary
Reports to the Operations Manager

To provide high quality medical secretarial support to consultants and the hospital
**Qualification Key Selection Criteria**
Essential Educated to GCSE level or equivalent Excellent Computer Skills (particularly MS Office Package) Excellent word processing/audio skills - RSA II (or equivalent) or above. Sound written and verbal communication skills Proven ability to work effectively in a team environment and independently as required Flexibility and adaptability to meet the changing needs of the business Excellent Customer Service skills
Desirables Previous medical secretarial experience and/or knowledge of medical terminology Membership of AMSPAR
**Behavioral tributes**
Personal Resilience Be positive and even tempered in the workplace
Professionalism Demonstrate honesty, integrity and ethics in the workplace.
Leadership Focuses own and others actions to achieve goals Supports the Ramsay culture; contributing to and fostering a positive working team environment
**Key Performance Criteria**

Personal & Professional Development Act in a professional manner at all times when dealing with internal and external customers Promote the company in a positive manner both internally and externally Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice Adhere to Ramsay policies and procedures Be responsible and accountable for own designated responsibilities Participate in the annual Performance Development Review process Undertake reasonable training and development in order to retain and improve upon existing skills
Customer Service
Treat all customers with respect and equality whilst meeting all aspects of our services in a timely and professional manner Recognise and tolerate individual differences in others including gender, sexual preferences, age, disability and culture in line with Ramsay Health Care Equal Opportunities and Dignity at Work policies Maintain communication networks with key senior managers, staff and other stakeholders so that quality business outcomes are achieved Dress and personal presentation reflect the requirements of the Ramsay Health Care Dress Code
Teamwork and Communication Demonstrate the ability to work both independently and within a team structure Behave in a friendly and supportive manner to other employees Work collaboratively and cooperatively with all members of the team Resolves any workplace conflict in a professional manner through the correct organizational processes Assist new members of staff to effectively perform their role Demonstrate good communication skills Liaise with colleagues and stakeholders and report outcomes or needs to the relevant function manager or Director Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business
**Technical Skills & Application**

**Continuous Improvement**
Promote best practice in line with organizational policies and procedures Be involved and support quality projects being undertaken in the department and the organization
**Risk Minimization**
Ensure safety of self and others in the workplace adhering to relevant Ramsay Health Care Health and Safety policies Undertake local workplace health and safety training including induction and mandatory training sessions, such as Manual Handling and Emergency Procedures Participates in and contribute to health and safety to ensure a safe work environment for clients, community, staff and visitors Report all incidents and hazards utilising the appropriate reporting procedures and mechanisms All job holders have a duty and are expected to comply with Ramsay infection control policies and best practice guidelines. Those with managerial responsibilities are expected to ensure that staff have the infrastructure, resources, and teaching and training required to encourage compliance with infection control policies and best practice guidelines. Responsible for adhering to the Company’s Risk Management policies Responsible for adhering to the Company’s policies on Confidentiality and Information Security whether in paper form or electronic. All job holders are required to act with Data Protection and Information Security in mind. If you are ever in any doubt, please ask your line manager before disclosing data to anyone for any reason
This job description is not an exhaustive list of duties but is intended to reflect, and outline, the main responsibilities of the jobholder. Ramsay Health Care UK reserves the right to vary your duties from time to time or to require you to undertake additional duties in line with business needs.
Employee Name__________________ Date_____________
Signature_____________________

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.

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