Leak Detection Supervisor

We are looking for a Leakage Detection Supervisor to join Thames Water.

This role plays a key part in supporting the day-to-day performance management of our leak detection contractors, supervising the effective delivery of leakage targets in the field for the North West Region of London. Working closely with a range of stakeholders, you will also report on data, investigate trends, and ensure suitable objectives are actioned as a result.

This ever-changing and fast-paced role allows you to work in a business area that is high on the Thames Water agenda, working from any of our sites in the London Area. You will be expected to travel to a range of sites in your region regularly, so a full UK driving license is required.

**What you’ll be doing as a Leakage Detection Supervisor**
- Supervising the performance of the leakage detection teams and partners, you will be accountable for the following.
- Manage the quality assurance, conducting regular site audits and desktop studies to ensure the quality of leakage detection work.
- Direct day-to-day supervision ensuring that targets and service level agreements are achieved within the specified time.
- Have a zero-compromise attitude to health and safety.
- Collating, producing, and investigating reports on leakage detection, identifying any trends, and producing challenging yet achievable operational objections for the leakage detection teams.
- Travel around your designated region, liaising with the field-based teams.
- Recommend and, when required, implement efficiency improvements to outperform budget and delivery plan.
- Recommend and support changes to end-to-end processes to assist in the effective and efficient delivery of repair performance.
- Support the contract performance manager to implement corrective action plans and supervise ad-hoc audits.

**What should you bring to the role?**
- You will have demonstrable experience within the area of leakage detection as well as having worked within a performance supervisory role.
- you must be self-assured liaising with stakeholders across all levels of an organisation, so experience in this area is key.
- You will be analytical in your approach and must be confident manipulating data to deliver efficiencies and continuous improvement.
- A proactive and efficient manner is essential as is the ability to always use your initiative.
- A resilient attitude and flexibility in an ever-changing environment are also crucial.
- This is a vital regulatory output which is high on the business agenda so experience within a similar role is fundamental.
- A full UK driving licence is desirable.

**What’s in it for you?**

This is an exciting role and gives the successful person a great chance to make improvements and grow within the role.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme including our benefits hub, which is packed with offers and information to save you money and support your well-being.

Working hours: 36 hours per week.

Base Location: Ashford Common, West London

**Who are we?**

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

**Working at Thames Water**

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.