Business Operations Administrator

4 weeks ago

Newport, United Kingdom Office for National Statistics Full time

**Details**:
**Reference number**:

- 353197**Salary**:

- £22,699- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- ONS - Surveys and Data Collection - Business Data Operations Division**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location

We operate a hybrid working model and fully support flexibility with colleagues already based across the UK working from home and linked to one of our core locations in **Newport or Titchfield (Fareham)**.

For this role you will be linked to one of the core locations, the frequency of attendance at our offices is agreed with you as relevant to your role. There will be an expectation to attend site regularly especially during the training periods.

As part of the hybrid working arrangement there is a 40% minimum office attendance requirement. Attendance is typically at your contractual office, with occasional travel to alternative locations.

About the job

**Job summary**:
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Business Data Operations Division (BDOD) is a large and diverse area of 400 staff collecting economic statistics survey data from over a million businesses a year. It is the foundation for most of the ONS core economic outputs, such as Gross Domestic Product (GDP) and Balance of Payments (BOP) and as such is a great place to build your career at ONS.

As a Business Operations Administrator, you will be a member of the Operational Delivery Profession (ODP) which is the largest professional community in the Civil Service.

ODP is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

**Job description**:
As a Business Operations Administrator, your primary role will be to collect and validate a range of monthly, quarterly and annual business survey data. Obtaining timely and quality data and recording follow-up information to support any changes in that data will be key. Customer/stakeholder engagement is also very important in this role.

A typical day will involve working autonomously to prioritise your work, making informed decisions relating to changes in data through interpreting that data and investigating anomalies. You will be expected to document all information gathered via our internal IT systems and databases and escalate any issues that you are unable to resolve.

The focus of the work may differ between posts. For example, there may be a focus on analysis, building relationship management with respondents, enforcement activities as well as supporting activities such as occasional post opening on site. You will also be expected to take part in a 5pm cover rota.

**Responsibilities**:

- Provide a professional and helpful interface with respondents using a variety of communication channels (i.e. telephone and written correspondence).
- Obtain and query data, deal with customer queries, including use of telephone.
- Record all actions taken on our internal databases, maintaining accuracy and writing clearly in plain simple language.
- Make informed decisions based on the analysis of data and knowledge obtained from the Respondent as opposed to opinions or assumptions.
- Working flexibly as part of a team, maintaining a professional relationship and engagement with colleagues and customers alike.
- Making decisions relating to data changes, interpreting data and investigating anomalies.
- Ensure work is accurate and completed in a timely manner by planning and prioritising your own workload to avoid unnecessary delays or impact.
- Contribute to process reviews and continuously look for ways to improve working practices and systems and escalate issues when required.
- Be a positive role model, responding positively to challenge and change.
- Actively take responsibility for building and maintaining own training and development, reviewing progress regularly with line manager.

**Pers

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