Trainee Customer Service Advisor
2 weeks ago
'''Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Trainee Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a positive experience throughout their interaction with our company.
**Duties**:
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to customers when appropriate
- Perform data entry tasks to update customer records and maintain accurate information
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and identify areas for improvement in our processes or services
- Maintain a high level of phone etiquette and professionalism in all customer interactions
**Experience**:
- Previous experience in a customer service role is preferred but not required
- Strong data entry skills with attention to detail
- Ability to effectively communicate both verbally and in writing
**Job Types**: Full-time, Permanent
**Salary**: £10.50 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Mansfield (required)
Work Location: In person
Reference ID: MKR-TCS
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