Accommodation Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom INTO University Partnerships Full time

We have an opening for a Accommodation Officer to join the Accommodation team, on a 12 Month FTC, supporting the Head - Facilities and Accommodation to deliver a high quality Accommodation Service.

As the Accommodation Officer, you will have contact with students, key stakeholders in the partner university, internally across the INTO organisation and at times with external stakeholders.

You will work alongside our other Accommodation officer, owning the administrative processes and student activity in the INTO and at times University Residential Accommodation. You will also work closely with the wider team to resolve issues arising in residential accommodation.

You'll be an excellent communicator, approachable and personable, developing good working relationships with INTO and Newcastle University colleagues to ensure the smooth operation of the Residential Accommodation.

**Key accountabilities and duties**
- To work with colleagues to ensure that the INTO Halls are operated effectively to create a positive student experience.
- To promote the welfare and good order of students living in accommodation.
- To provide first class student support and communicate and build relationships effectively.
- To develop and implement administrative systems and procedures to assist with the management of the Halls, working with the INTO Facilities Team and others to resolve issues, including keeping abreast of relevant legislation and rules regarding a range of issues.
- To understand the needs of and manage the expectations of students, their families/agents and resolve any issues relating to students and their accommodation.
- Working with Student Services to assist in the provision of information for students upon arrival such as Fire Safety, Personal Safety and general accommodation information.
- To supervise arrival & departure weekends and assist with the arrival and registration of students as required
- To develop & monitor departure arrangements for students as required (e.g. key collection, room inspections and finance).

**Location**

The post is based in Newcastle upon Tyne.

**Application Process**

**About Us**:
INTO University Partnerships is an independent organisation committed to expanding higher education and career opportunities for students across the globe.

We believe in the power of education to transform lives. We believe that movement of students leads to movement of ideas, which in turn creates better and more successful societies.

We connect students seeking quality international education with leading universities worldwide aspiring to widen their global reach and impact. Achieving the best learning experience and career prospects for students is central to our mission.

Since our inception in 2005, INTO has pioneered innovation in international education and created ground-breaking partnerships with 30 universities in the US, UK and Australia. We have so far helped more than 130,000 students from 190 countries realise their dream of achieving a degree from a world-class university. We also equip students to get a head start in building a career. We do this by offering exceptional academic and employability skills programmes.

We are active in over 120 countries and provide unrivalled personalised service to international students with more than 1,500 experienced staff worldwide and a global network of 2,000 recruitment partners.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,450.00-£30,484.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Newcastle upon Tyne, NE1 7RU

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