Care Coordinator

4 weeks ago

Middlesbrough, United Kingdom Routes Healthcare Full time

Care Coordinator

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital dischargesolutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Care Coordinator to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Care Coordinator
Hours: Full time hours 35+ per week with additional on-call hours required on a rota basis.
Location: Middlesbrough

**Salary**: negotiable depending on experience.

Role Overview:
This new exciting, fresh opportunity has arisen to become a key part in the Routes family and be hands on in ensuring high quality standards.
As Care Coordinator you will be seen as a wealth of knowledge and support for your team and be expected to:

- Answer all incoming telephone enquiries.
- Process new client referrals.
- Schedule all new clients, and meet monthly KPI’s
- Prepare appropriate documentation for Field Staff
- Allocation of Care & Support Workers to client visits and ensuring all visits always covered.
- Carry out risk assessments and assisting with care plans
- Maintain computer system up to date at all times.
- Ensure records are kept up to date at all times.
- Work closely with the Healthcare Assessor and Registered Nurse
- Ensure compliance with all office systems and procedures.
- Production of reports and management information as required. - Maintain our ethos of ‘excellence in all we do’

We are looking for people who displays the right values to keep Routes the leading service provider across the north of England by being professional, friendly, trustworthy face of our service delivery.
We are truly invested in the development of our staff. We have a clear pathway for our employees to learn and adapt into their career aspiriations.

**Experience**: minimum 1 year experience in a similar role.
- The ability to deliver a high standard of care within all areas.

As our commitment to you there are a fantastic range of employee benefits available some of which include:

- 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
- Opportunity to earn bonus after successful probation period
- Opt in to work based pension
- Full support, to enable you to do your job with confidence
- Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
- Full induction provided.

Key responsibilities:

- Provision of safe care.
- Empowering clients to make choices about their own care provision.
- Fantastic customer service to clients, commissioners and care staff.
- Growing and developing the service.
- Going the extra mile to provide the excellence in all you do.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.


We are looking forward to hearing from you and kickstarting your career in healthcare.

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