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Clinical & Business System Support Officer

3 months ago


Redruth, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

Royal Cornwall Hospital Trust are embarking on an exciting, leading edge HR System Transformation Programme. This will maximise the use of HR system functionality and bring Integrated Identity Management with the linking to the Registration Authority Care Identity Service.

Cornwall IT Services will be working closely with HR on the project and delivering support of ESR and the new registration authority service.

We have a two permanent full time Clinical & Business System Support Officer positions to support the project phase but also to the on-going service. You will be one of the team that provide support on various Business systems including ESR, RA, HealthRoster, Opas 2, Datix, Contensis and QPulse.

Flexibility will be required as we move through the project and optimise ESR as the true staff identifier. This may mean from time to time working face to face with staff for RA or working within other Departments to deliver the transformation in the best way.

Come and join us on this exciting adventure.

We are looking for a person with the following skills, attributes and experience:
Good general understanding of technology

Proven customer care skills

Proven communications skills, pleasant telephone manner

Excellent team player

Copes well in a busy environment

Accurate word processing/typing/numeracy/data entry skills

Flexibility

Organised and driven

Ability to learn new systems quickly and effectively

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Information Technology is now at the heart of the NHS - come and join us on the exciting digital journey.

Cornwall IT Services support all NHS Trusts and Health organisations in Cornwall and the Isles of Scilly - in excess of 12,000 users, and we received in excess of 120,000 annual calls.