Customer Services Executive
2 weeks ago
Job description
Do you enjoy Customer Service?
Do you have a passion for helping others?
Meraki Talent are working with an expanding Financial Services firm who are keen to speak to those who have come from a customer services background and comfortable in speaking to customers in a telephony based role.
The customer is at heart of this experience, therefore imperative applicants are able to offer a first class experience, while meeting SLA's. This is an exciting time to join an expanding operation, who work collaboratively to achieve set goals.
Key duties;
- Receiving high volumes of customer calls
- Updating in house systems
- Providing support via Live Web Chat
- Working to set SLA's and KPI's
- Ensuring customer data is recorded accurately
The hours of work vary, however applicants should be able to work between Monday to Friday 8am - 9pm and 9am - 1pm / 6pm on Saturday. Standard hours are 40 hours per week.
These are permanent opportunities, offering an immediate start.
Applicants must be able to pass a criminal and credit checks.
Is this job for you? At Meraki, we love recruitment and love words. Is this you?
Jennifer wants: Customer Service, Financial Services, Investments
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