Social Media Advisor

7 days ago


Luton, United Kingdom Whitbread Full time

We are looking for high potential, social media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor. You will be the voice of Premier Inn Hotels and Restaurant...

**Role: Guest Relations Social Media Advisor**

**Reports to: Guest Relations Social Media Team Manager**

**Contract: Permanent and FTC opportunities**

**Salary: £25,500 + benefits**

**Location: Chiswell Court, Dunstable**

We are looking for high potential, social media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor. You will be the voice of Premier Inn Guest Relations Department across various social media channels in providing world class service to our guests. **If you are a resilient, customer focussed person who loves to engage with people, and resolve issues** with experience on social media platforms, then we would like to hear from you. Some of your key areas of focus will include;
- Delivering exceptional levels of customer service through social media platforms
- Working collaboratively with team members and other departments to ensure a first-time resolution
- Being accountable for the provision of excellent online reputation management when dealing with customers on social platforms, ensuring social media response guidelines are always adhered to
- Providing insight on guest contact trends to inform future marketing campaigns or strategic change
- Have exemplary understanding of English grammar
- Have the ability to remain calm, confident and knowledgeable under pressure
- Have a high standard of both verbal and written communication
- Have good data capture and administration skills
- Have good listening skills
- Have experience dealing with social media platforms i.e. Facebook, Twitter and TripAdvisor
- Have high attention to detail
- Have sound complaint resolution skills

Every day our fantastic team members serve up great memories in our restaurants and wow guests through a great night’s sleep in our hotels. We pride ourselves on providing consistent quality and service. We’re continually innovating to meet our guests’ evolving needs whilst being committed to creating a great place to work for our team members.

**In return for your commitment, we’ve got some great benefits to offer**:

- Market competitive salary, up to 10% bonus and access to Sharesave scheme
- A collaborative work culture that focuses on supporting your success
- Individual BUPA healthcare
- Optional contributory pension matched up to 10%
- Up to 25% discount off our brands

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.


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