Customer Experience

2 weeks ago


Coventry, United Kingdom Parker Meggitt Full time

**Customer Experience - Team Leader**:

- Requisition ID: 120351- Business Unit: PARKER (PARKER)- Location: Coventry, COV, United Kingdom, CV7 9JUParker is a Fortune 250 global leader in motion and control technologies. For more than a century the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets. The engineering in Parker products may not be visible, but can be found on and around virtually everything that moves.

**Role Summary**:
As a Customer Experience Team Leader you will perform a key role in supporting and managing customers across the UK. You will work closely with your team to help inspire innovation, to create a great experience for team members and customers alike and to drive better processes.

**Core Responsibilities**:

- Coordination of activities in Customer Support Team to ensure best possible Customer Experience
- Driving team engagement
- Building a high performing team with clear purpose; delivering results in a supportive environment
- Supporting the team with company information, 121s, team meetings, coordinating resources and workloads
- Recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency
- Responsibility for Customer Support Metrics

**Skills, Experience & Capabilities**:

- Skilled at building relationships with team members, customers and maintaining good levels of communication
- Positive, driven and focused on delivery
- Good organisational skills and the ability to adapt to changing situations
- Ability to problem-solve using existing procedures, analysis and standard practices to make judgments
- Desire to do well and progress within a forward thinking company

Parker is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business. We strongly believe that building a culture of respect and appreciation, will give everyone the opportunity to recognise their full potential.



  • Coventry, United Kingdom Fair For You Full time

    **FAIR FOR YOU** **ENTERPRISE CIC** **LTD** **CUSTOMER EXPERIENCE ADVISOR - JOB DESCRIPTION** The post holder is: - Accountable for providing a great experience to customers of Fair For You (FFY) across all servicing channels - phone, chat, Freshdesk, Facebook, manual post & website. - Responsible for seeking to improve the customer experience -...


  • Coventry, United Kingdom Inchcape Full time

    **Mercedes Benz of Coventry - **Customer Experience Expert** **£24,888.89 (OTE 28,462.22) + Employee Benefits** **40hrs per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts, cash...


  • Coventry, United Kingdom Inchcape Full time

    **Mercedes Benz of Coventry - **Customer Experience Expert** **£28,000 + OTB £32,020 + Employee Benefits** **45 hours a week** **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family...


  • Coventry, United Kingdom The Future Works Full time

    We are excited to offer an opportunity for a Customer Experience Advisor to join Coventry University Group, a global education group with a mission of Creating Better Futures. The Role: - Provide excellent customer service via inbound and outbound calls. - Provide assistance to prospective students and returning students with the UCAS system and accepting...


  • Coventry, United Kingdom Avove Full time

    We understand the impact our work has on our society and the environment. It’s the difference we make that improves people’s lives and helps the economy to grow. We work alongside our customers to deliver resilient, bespoke infrastructure solutions that keep the taps running, the energy flowing and people connected. The work we do together matters. Our...


  • Coventry, United Kingdom GES - Global Experience Specialists Full time

    Great vacancy Business Development Manager UK - Custom Build hiring now Great vacancy Business Development Manager UK - Custom Build hiring now Current Vacancies Get Started About Us Applicant Portal Job Details: Business Development Manager UK - Custom Build Full details of the job. Vacancy Business Development Manager UK - Custom Build Job...


  • Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive - **Function**: Sales and business development - **Contact**: Ellie Ebbage - **Contact Phone**: 01384 397555 - **Expiry Date**: 10 September 2023 - **Job Ref**: 65379 **Customer Experience Advisor - 38361 - £23.63/hr Umbrella (Inside IR35)** Do you have Customer Experience Advisor experience, and are you seeking a new job in...


  • Coventry, United Kingdom Inchcape Full time

    **Mercedes Benz - **Customer Experience Team Leader** **£34,000 + OTB £44,000 + Car + Employee Benefits** **45 hours a Week** **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family...


  • Coventry, United Kingdom Caresoft Full time

    **Job Title: Customer Experience Advisor** **Location: Whitley** **Rate**: £23.20 ph via an Umbrella Company (Inside IR35) or £17.78 ph PAYE** **Employment Type: Contract (12 months)** **Hours: Standard 40 Hours Per Week** **Reference: J38846** **Des**cription**: **Skills Required**: - Customer Service - Computer-literate - Timekeeping **Skills...

  • Customer Service

    10 hours ago


    Coventry, United Kingdom Coventry University Full time

    Coventry University Group opened its first overseas campus in Wrocław in Poland in 2020. At Coventry University Wrocław, we aim to offer a career-focused experience to our students, one that is traditionally academic but is also designed to help our students progress in their careers. To support this exciting venture, we are looking for a **Customer...


  • Coventry, United Kingdom Colliers International Full time

    Customer Experience Team Member Bourn Team Assistant - COLLIERS Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include, real estate management, brokerage sales and leasing (landlord and tenant...


  • Coventry, United Kingdom J & J Reason & sons Full time

    **Job description** Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility. **Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.** The ideal...


  • Coventry, United Kingdom Allen Motor Group Full time €22,770

    Allen Motor Group are currently looking to employ a Sales Advisor to join our Ford dealership in Coventry. Managing and assisting with face to face and digital enquires to try and maximise sales potential whilst going above and beyond to provide a fantastic customer experience. This position is offered on a 5-day, 42 hour working week , with an £22,770...


  • Coventry, United Kingdom Freejobquotes.co.uk. Full time

    Sales Jobs Vacancy info Title Sales and Retail Trainees Job type Full time Experience Qualification Salary negotiable Job address Town / City Coventry County West Midlands Post Code Start date 19/ 12/ 2013 Job Summary Customer Service / Sales Advisor Responsibilities: - The Ideal Customer Service / Sales Advisor: - No experience necessary Benefits as a...


  • Coventry, United Kingdom Contechs Full time

    **Client Experience Advisor** **Duration: 12 Month Rolling Contract** **Location: Whitley** **Division: Marketing** **Position Description**: - As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service. - You will be responding to clients’...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city. Joining Customer Services is a really good stepping stone into a long term career with the...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...


  • Coventry, United Kingdom Epyx Limited Full time

    **We drive the fleet industry into the future** At epyx, we specialise in eCommerce solutions for the automotive sector. We’re a member of FLEETCOR Technologies Inc, a global pioneer in developing new technology to help the fleet industry boost productivity and profitability. Our innovative 1link platform empowers our fleet customers to supercharge...


  • Coventry, United Kingdom Jaguar Land Rover Full time

    CoventryBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT  The UK Client Relationship Centre is a part of our Customer Experience...