Switchboard Operator

The switchboard services for Croydon University Hospital, Purley War Memorial Hospital and our Community Services within the borough of Croydon. Main reception for Croydon University Hospital.

The post holder will be a member of the Estates & Facilities Directorate working within
- Switchboard operating a software telephony system (including bleeps)
- Main reception as a concierge service
- Providing Business Continuity/Emergency Planning Logists

To provide an informative and efficient first point of contact either by phone or face to face which ascertains the patient/visitor and staff requirements and then signposting/wayfinding them to the most
appropriate individual, team or department. Supervision of volunteers and direction of the porter provision ensuring an efficient service is provided at all times. The post holder will work closely and liaise with other services and directorates to ensure maximum effectiveness, quality and patient experience. They will ensure that they are sensitive to patient’s
needs and ethnic requirements.

Switchboard Operator - Band 2

30 hrs contract 4 days over 7 days, Shifts are Early, Lates, weekends and nights

22.5 hrs contract 3 days over 7 days, Shifts are Early, Lates, weekends and nights

We have a number of Switchboard operator vacancies in Croydon Health services, this is a 24 hour service, 7 days a week and covers, Croydon University Hospital, Purley War Memorial Hospital and our Community Services within the borough of Croydon.

**Proposed Interview Date**: Week Commencing 5th December

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

**These include**:

- Croydon University Hospital
- Purley Hospital
- The Sickle Cell and Thalassaemia Centre in Thornton Heath
- Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
- A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

**Our Vision**:
“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

- You feel cared for by helpful and welcoming staff
- You feel in safe hands with highly professional staff
- You feel confident in your treatment from skilled teams of compassionate clinicians
- You feel we value your time with convenient appointments, mínimal waiting and care closer to home
- You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

**Please see the attached supporting document which contains more information about the role in job description and person specification