Business Change Facilitator

4 weeks ago

London, United Kingdom Islington GP Federation Full time

**Job Title**:Long Term Conditions Business Change Facilitator North Central London Borough

**Hours of work**:Full-time (37.5 hours per week)

**Contract Length**: 9 Month Fixed Term Contract

**Remuneration**: £35,000 £42,000 per annum, PRO RATA

**Responsible to**: Long Term Conditions QI Facilitator

**Accountable to**: Long Term Conditions Programme Manager

**Responsible for**: Identification of business process improvement opportunities to ensure that Long Term Conditions Locally Commissioned Service can operate appropriately

**Location**: This role will be hosted in 1-2 NCL Boroughs (Barnet, Camden, Enfield, Haringey & Islington). Travel is expected within boroughs to provide in person training and support at GP Practices. A mobile phone & travel allowances will be included.

**Job Summary**

North Central London Integrated Care System Primary Care Training Hub has been commissioned to secure and support the training of staff to deliver a new Locally Commissioned Service to support patients proactively manage their long-term conditions. The aim of the programme is to ensure that a comprehensive model of personalised care is embedded across primary care, specifically general practice.

The postholder will work as part of a team of Business Change Facilitators that work closely with other professionals to:
Proactively develop relationships with stakeholders, including Primary Care Networks, general practices, and other practitioners to drive and support improvements to business processes for practices within North Central London

Explain and embed approaches to support proactive management of practice lists to promote personalisation approaches being introduced across all of general practice

Promote the Long Term Condition Service to ensure comprehensive support from all practices and PCNs is in place

Provide guidance to Quality Improvement Facilitators to ensure that business change activities are aligned to supporting improvements in clinical practice

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager and may be reviewed in accordance with the changing needs of the NCL Training Hub.

This post will be embedded within one of the five boroughs that forms North Central London (Barnet, Camden, Enfield, Haringey, and Islington). The post will work closely with a small NCL wide PMO team and will also be incorporated to the NCL Primary Care Training Hub.

**About the Training Hub**

This is an exciting opportunity to join a growing team aimed at developing our health and social care workforce in North Central London.

The North Central London (NCL) Training Hub is a network of multidisciplinary primary care teams, community providers, and social care providers. Training Hubs receive core funding from Health Education England, but we also have extra commissions from NHS England & Improvement and Local Authorities.

The NCL Training Hub has been established to enhance training, education, and workforce development with specific focus on enhancing the recruitment of new, and retention of current, staff. The NCL Training Hub has developed innovative educational and workforce initiatives for primary, community and social care. During 2021-22, these innovative models have been shortlisted and won national awards, including from HSJ and Nursing Times.

**1. Key Working Relationships**

1.1. Work with a broad range of internal and external stakeholders, including:
North Central London Training Hub leads (across all boroughs)

ICS Primary Care teams,

Primary Care Networks (PCNs)

General practices

1.2. Develop and maintain excellent relationships with practices and other providers to ensure continuous development of new career pathways, development, and implementation of new ways of working and relevant recruitment and retention strategies

1.3. Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice and expertise.

1.4. Develop and implement data collection systems that will provide accurate and timely data.

1.5. Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.

**2. Functional Responsibilities**

**2.1. Operational**

To work proactively with practices, and practice managers, to review patient information management systems (e.g. EMIS) to develop new protocols that will facilitate proactive management of patient lists

To support the members of the Trainings Hubs team delivery of day-to-day activities and projects

To support a range of business initiatives and projects relating to general practice development, and training

Support the portfolio of identification and tracking of agreed benefits

To actively promote the Personalised Care Model and support practices to implement

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