Call Centre Team Leader
6 months ago
Due to continuing expansion our client, a national service company, is actively seeking a flexible and reliable Call Centre Team Leader to support the sales team and maintain the daily running of the sales team.
- Overseeing and monitoring a group of call centre employees
- Providing training and feedback for the team
- Ensuring that the team goals are met and the customers are satisfied
- Enforcing company policies and procedures
- Conducting performance reviews and evaluations
- Managing work schedules and overtime hours
- Handling difficult calls or issues that cannot be resolved by representatives.
- Hiring, coaching, and leading Call Centre Representatives
You will also possess outstanding communication skills, both written/ verbal and excellent organizational skills.
In return the company offers a competitive salary, free parking. An innovative, dynamic work environment together with excellent training and support to aid progression within your career.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£30,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
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