Telephone Agent

5 months ago

WaltononThames, United Kingdom ARC Europe Ltd Full time

**About ARC Europe Ltd**

ARC Europe Ltd is a successful and highly-respected debt collection agency based in Walton-on-Thames, Surrey, established in 2001 and fully FCA authorised since March 2016.

Working across multiple sectors we have built a strong reputation for delivering exceptional customer service. Being a values based business we pride ourselves on having a well-trained and motivated workforce committed to delivering excellent outcomes.

The position available is in the company’s biggest department, the collections team. The team is friendly and welcoming and provide support to one and other on a daily basis.

Starting basic salary is £22K - £24k per annum based on experience, reviewed upon passing probation (6 months), additional bonus would give an OTE of over £30k. Annual pay reviews based upon individual and company performance.

**Our Company Values**

Trust - We collect our clients money and put their reputation at risk, they need to know that they can trust us implicitly. Similarly, we want staff to trust the company they work for, that we will look after them and treat them fairly.

Customers - Debt happens to many of us and by helping our customers understand their options and deal with the matter in a supportive and professional way, will help them take back control of their finances and they will feel better for it and so will we

Team - By working as a team, and putting the success of the Team’s goals first, we will create a collaborative and supportive environment united in purpose.

Pride - We should all take pride in what we do, try to do our jobs to the best of our ability. Taking pride in what you do will give you significantly increased job satisfaction and help drive trust and respect with clients, customers and each other.

Respect - We want to be a company that respects our clients, our customers and each other. By doing this we will gain respect from clients, customers and each other.

**Benefits**
- Casual dress
- Company pension
- Wellness programme
- Monthly food allowance through JustEat
- 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days, rewarded based on performance).
- Employee Assistance programme
- Attractive bonus
- Incentives and performance rewards
- Company Events
- Welcoming working environment

**About the Role**

This is a full time & permanent position, based in our offices in Walton-On-Thames, Surrey. The current working hours are two shift patterns:
Monday-Friday

8.30am - 5:00pm

10am - 6.30pm

Saturday (one per calendar month)

9.00am - 1:00pm

The role requires you to remain professional, polite and understanding towards customers, some customers may be more challenging than others but you will be fully trained before we ask you to make your first phone call. You will receive ongoing support and training within the role to enable you to continue to grow and succeed.

A day in the life:

- Making inbound and outbound calls though a dialler system to discuss repayments
- Speaking to customers on live chat
- Taking payments
- Negotiating payment arrangements if a customer cannot pay in full
- Completing basic affordability checks and income and expenditures forms
- Sign-post customers with financial difficulties to not-for profit debt agencies
- Update accounts status and ensure all notes are correct on our systems
- Deal with customer queries and handle disputes
- Identify vulnerable customers

Previous experience is not required for this role, our training team will provide a bespoke training programme to ensure you have the skill set and knowledge you require to be successful.

**About you**
- Customer service or retail experience (2 years preferred)
- Excellent communication and people skills
- Confident phone manner
- Friendly and empathetic, with good active listening skills
- A positive attitude and reliable
- Able to work in a fast-paced environment with the ability to provide information quickly and clearly
- Ability to problem solve and provide customers with options
- GCSE or equivalent (preferred)

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Health & wellbeing programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

  • Telephone Agent

    1 month ago

    Walton-on-Thames, United Kingdom CV-Library Full time

    TELEPHONE AGENT - £21K - £24 K (plus bonus) Walton-on-Thames Our client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents. This position would suit someone who has some phone based work experience or someone from retail management looking to get...

  • Telephone Agent

    5 months ago

    Walton-on-Thames, United Kingdom Halmer Recruit Full time

    TELEPHONE AGENT - £21K - £24 K (plus bonus) Walton-on-ThamesOur client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents.This position would suit someone who has some phone based work experience or someone from retail management looking to get into an office...

  • Telephone Agent

    5 months ago

    Walton-on-Thames, United Kingdom Halmer Recruit Full time

    TELEPHONE AGENT - £21K - £24 K (plus bonus) Walton-on-Thames Our client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents. This position would suit someone who has some phone based work experience or someone from retail management looking to get into an office...

  • Telephone Agent

    5 months ago

    Walton-on-Thames, United Kingdom Halmer Recruitment Full time

    £21,000 - £24,000 per annum- Walton-on-Thames- Permanent, Full-time**JOB PURPOSE**: Our client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents. - This position would suit someone who has some phone based work experience or someone from retail management...

  • Telephone Agent

    5 months ago

    Walton-on-Thames, United Kingdom RGS Global Ltd Full time

    CALL CENTRE AGENTS REQUIREDNO EXPERIENCE NEEDED -FULL TRAINING WILL BE GIVENFRIENDLY AND SUPPORTIVE ENVIRONMENT£22/£24k BASIC, REALISTIC OTE = £30,000Please only apply if you live within a 30 minute commute from Walton-on-ThamesMy client is a debt collection agency who have been established for over 20 years. They are a forward thinking customer focused...

  • Telephone Agent

    1 month ago

    Walton-on-Thames, United Kingdom CV-Library Full time

    CALL CENTRE AGENTS REQUIRED NO EXPERIENCE NEEDED -FULL TRAINING WILL BE GIVEN FRIENDLY AND SUPPORTIVE ENVIRONMENT £22/£24k BASIC, REALISTIC OTE = £30,000 Please only apply if you live within a 30 minute commute from Walton-on-Thames My client is a debt collection agency who have been established for over 20 years. They are a forward...

  • Telephone Agent

    4 months ago

    Walton-on-Thames, United Kingdom RGS Recruitment Full time

    CALL CENTRE AGENTS REQUIRED NO EXPERIENCE NEEDED -FULL TRAINING WILL BE GIVEN FRIENDLY AND SUPPORTIVE ENVIRONMENT £22/£24k BASIC REALISTIC OTE = £30,000 Please only apply if you live within a 30 minute commute of Walton-on-Thames My client is a debt collection agency with a great reputation who have been established for over 20 years. They are a forward...

  • Telephone Agent

    4 months ago

    Walton-on-Thames, United Kingdom ARC Europe Ltd Full time

    **About ARC Europe Ltd** ARC Europe Ltd is a successful and highly-respected debt collection agency based in Walton-on-Thames, Surrey, established in 2001 and fully FCA authorised since March 2016. Working across multiple sectors we have built a strong reputation for delivering exceptional customer service. Being a values based business we pride ourselves...

  • Trainee Estate Agent

    5 months ago

    Walton-on-Thames, United Kingdom Crux Careers Full time

    **Trainee Estate Agent** **Walton-On-Thames** **£18,000 -** **£20,000 basic salary (depending on experience)** **£25,000 - £35,000 OTE** A successful Estate Agency business with a track record in taking on trainees to work to the best of their abilities is offering the chance to join them and become the next big thing. If you are eager to learn and are...

  • Customer Service Representative

    3 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Demon Recruitment Group Full time

    Job Title: Telephone AgentWe are seeking a skilled Telephone Agent to join our team at Demon Recruitment Group. As a Telephone Agent, you will be responsible for handling customer calls, providing excellent communication skills, and resolving customer queries in a timely and professional manner.Key Responsibilities:Take and make inbound and outbound calls to...

  • Customer Service Representative

    3 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Demon Recruitment Group Full time

    Job Title: Telephone AgentWe are seeking a skilled Telephone Agent to join our team at Demon Recruitment Group. As a Telephone Agent, you will be responsible for handling customer calls, providing excellent communication skills, and resolving customer queries in a timely and professional manner.Key Responsibilities:Take and make inbound and outbound calls to...

  • Customer Service Representative

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Demon Recruitment Group Full time

    Job Title: Telephone AgentJob Summary:We are seeking a skilled Telephone Agent to join our team at Demon Recruitment Group. As a Telephone Agent, you will be responsible for taking and making inbound and outbound calls to discuss repayments, speaking with customers on chat, taking payments, and negotiating payment arrangements if a customer cannot pay in...

  • Customer Service Representative

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Demon Recruitment Group Full time

    Job Title: Telephone AgentJob Summary:We are seeking a skilled Telephone Agent to join our team at Demon Recruitment Group. As a Telephone Agent, you will be responsible for taking and making inbound and outbound calls to discuss repayments, speaking with customers on chat, taking payments, and negotiating payment arrangements if a customer cannot pay in...

  • Customer Service Representative

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Halmer Recruit Full time

    Job Title: Telephone AgentJob Type: Full-timeLocation: Walton-on-ThamesAbout the Role:We are seeking a skilled Telephone Agent to join our team at Halmer Recruit. As a Telephone Agent, you will be responsible for speaking with customers to discuss repayment plans, providing excellent customer service, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Halmer Recruit Full time

    Job Title: Telephone AgentJob Type: Full-timeLocation: Walton-on-ThamesAbout the Role:We are seeking a skilled Telephone Agent to join our team at Halmer Recruit. As a Telephone Agent, you will be responsible for speaking with customers to discuss repayment plans, providing excellent customer service, and resolving any issues that may arise.Key...

  • Reservations Agent

    5 months ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Reservations Agent** **Newark, Full Time, Permanent** **£24,000 Per annum.** We are seeking an **Reservations Agent** for our Newark based client on a full time basis. You will be joining a friendly, welcoming team in a varied and exciting role. **THE ROLE** As **Reservations Agent**, your duties will include: - Data Entry and rate loading to be...

  • Collections Agent

    5 months ago

    Burton-On-Trent, United Kingdom Brite Recruitment Full time

    **COLLECTIONS AGENT** **BURTON-ON-TRENT** **Up to £27,000 + BONUS + BENEFITS** A thriving Financial Institution based in Burton on Trent is looking for a Collections Agent to join their fast-paced, exciting team. **ABOUT THE ROLE** The Collections Administrator will be responsible for the collection of overdue accounts and ensuring all cases are...

  • Lettings Estate Agent

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Chancellors Full time

    This is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a highly motivated and enthusiastic individual to join our team, who is passionate about delivering exceptional customer service and has a drive to succeed in a fast-paced sales environment.As a Lettings Estate Agent, you will be...

  • Lettings Estate Agent

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Chancellors Full time

    This is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a highly motivated and enthusiastic individual to join our team, who is passionate about delivering exceptional customer service and has a drive to succeed in a fast-paced sales environment.As a Lettings Estate Agent, you will be...

  • Senior Sales Negotiator/Valuer

    2 weeks ago

    Walton-on-Thames, United Kingdom CV-Library Full time

    Senior Sales Negotiator/Valuer - Walton on Thames Salary up to £28,000, OTE £45,000 – Mileage paid Working Hours: Monday to Friday 9am-6pm and Saturdays 1 in 3 (Day off in the week if a Saturday worked) Driver with own Car required Are you an experienced Sales Negotiator/Valuer with a great amount of experience and able to hit the...