Customer Service Assistant

5 days ago


Bromley, United Kingdom Unflatpack Ltd Full time

**Customer Service Advisor**

We are an established furniture assembly company working across London, Greater London, Home Counties and Bristol. We assemble your furniture with care and attention to ensure it’s to your specification. Our team are specially trained in flatpack assembly and IKEA PAX Wardrobe Installation. Over time we have developed techniques which both speed up the process and enable a flawless finish.

**Key Responsibilities**:

- Review client spaces for installation
- Review our installers’ calendars and liaise with customers.
- Handle customer queries and complaints.
- Maintain our CRM system ensuring that the job status is correct and that installers have updated jobs.
- Obtain prices and prepare quotations for customers.
- Follow up quotes with customers.
- Assist with marketing and monitoring customer feedback and reviews.
- Some general office administration as required and ad-hoc projects.

**Requirements**:

- Excellent verbal and written communication skills, confident friendly telephone manner and comfortable speaking with customers
- Prior experience working in a small business in a customer service role
- Experience of creating estimates and final quotes
- Experience of scheduling jobs and managing multiple calendars
- Numerate with a strong attention to detail
- Well organised and strong ability to prioritise
- Ability to work in fast paced environment and adapt quickly to change

Full-time, Permanent

From £10 per hour

Hours of work:

- Monday - Thursday 9am - 5.30pm
- Friday - 9am to 4.40pm (open to flexible working)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (preferred)

**Salary**: From £10.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

Reference ID: Customer Service



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