Full-time Customer Service/receptionist
2 weeks ago
Healthy Hearing is a well-established and respected Company within Rutland, Leicestershire, Dorset and Hampshire, providing hearing solutions and advice backed by first class customer service.
We’re looking for a well-presented, friendly and confident person with a natural desire to help. Someone who makes conversation easily and is excellent at thinking on their feet.
Hearing loss can lead to anxiety and uncertainty. As the first point of contact for our customers, whether in person or by phone, you will be the ‘first impression’ of Healthy Hearing. An impression that will say ‘We can help, you’ve come to the right place’.
You will need to have a clear speaking voice and be a good listener, have genuine empathy and a lot of patience in order to provide assistance, advice and resolve any enquiry in a timely manner.
In addition, you’ll be pro-active, have excellent written and computer skills, an ability to organise your time effectively and an eye for detail.
Basic Responsibilities:
- Welcome customers both in Centre and via phone
- Provide information and support on hearing loss and solutions
- Data Entry, Diary and Database Management
- Responsible for Reception area and ensure it is presented to a high standard at all times
- Holiday and Sickness cover
What We’re Looking For:
- Excellent listening skills and natural empathy
- Positive ‘can-do’ attitude
- Ability to communicate effectively both verbally and in writing
- Well-organised and able to multi-task
- Basic IT skills, including Microsoft
As part of the Healthy Hearing team you’ll receive:
- A starting salary of £22,500 per annum
- 25 days paid annual leave (increasing to 30 days over 5 years)
- Sickness Benefit Scheme (after qualifying period)
- Staff Rewards Hub
- Payroll Giving Scheme
**Job Types**: Full-time, Permanent
**Salary**: From £22,500.00 per year
Schedule:
- Monday to Friday
COVID-19 considerations:
All customers are required to wear a face-mask. Regular cleaning of common areas. Screens are in place
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
Application deadline: 21/04/2023
Reference ID: Oakham 04/22
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