Customer Sales Assistant
2 weeks ago
We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who are detail-oriented, have strong communication skills, and enjoy working in a fast-paced environment.
**Responsibilities**:
- Assist customers with inquiries, concerns, and requests in-person
- Provide accurate and timely information regarding products, services, and promotions
- Process customer orders and ensure accurate data entry
- Resolve customer complaints or issues in a professional and efficient manner
- Analyze customer needs and recommend appropriate solutions or upsell products
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure excellent customer service delivery
- Follow company policies and procedures to ensure customer satisfaction
- Handle phone calls with professionalism and adhere to proper phone etiquette
**Requirements**:
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with the ability to build rapport with customers
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Upselling experience is a plus
**Job Types**: Full-time, Permanent
Pay: From £23,923.61 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/04/2024
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