Servicenow Principal Consultant

3 weeks ago

London, United Kingdom Devoteam United Kingdom Full time

Company Description

At Devoteam, we deliver innovative technology consulting for business.

As a pure player for Digital Transformation of large organisations across EMEA, our 7,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology.

Present in 17 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees.

Devoteam will achieve yearly revenues of €800million in 2019 (e).

**Job Description**:
**Overview of the role**

As part of our team, you will be involved with our customers from initiation, working with them to provide ServiceNow expertise knowledge to deliver quality deliverables. With a focus on ServiceNow roadmapping we use the extensive ServiceNow suite to help our customers recognise and make real their Business challenges. As a Principal Consultant the customer experience is essential; you will work with them at a strategic level providing clear insights into how ServiceNow is central to their solutions.

**Key tasks and responsibilities, include but not limited to**
- Implementation of ServiceNow in our clients’ information system
- Developing stories/use cases and implement them, configure and integrate workflows
- Setting up and customising of the tools depending on business needs
- ServiceNow Solution and process Consultancy
- Workshop and requirements Management
- Create technical and Process documentation
- Provide technical expertise and support
- Communicate with our clients
- Drive the digital transformation and change management for our clients migrating to ServiceNow solutions

**Key Solutions\Technical Skills required, include but not limited to**
- You have a Technical background - JavaScript knowledge is preferred, knowledge of database languages and programming is a plus
- ServiceNow proven experience in delivering solutions to customers
- You want to improve your knowledge and eager to learn from experts
- You want to be part of challenging projects
- Communication is key in this role so coming from a consultancy background would be great, but not essential

**Key Soft Skills required, include but not limited to**
- Conscientiousness
- Ability to understand Customer challenges and translate these into Solutions and roadmap with ServiceNow at its heart
- Adaptable self-starter with strong analytical skills who can communicate well in a small team when under pressure and working on multiple projects
- Organised individual with good customer facing presentation skills/attributes
- Ability to mentor, motivate, inspire and knowledge share with your colleagues

**Academic and professional qualifications**
- Minimum 2:1 degree in computer science, mathematics or relevant
- ServiceNow certifications. CSA and at least 1 other implementation level suite e.g. CSM
- ITIL V3 or V4 Foundation qualified

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